[otrs] stat generation based on esacalation time

Can any body help in as how to generate stats as number of tickets which has crossed escalation time in a particular queue. shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

[otrs] Stat generation problem

hello all, I am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue, and number of tick

Re: [otrs] Can't access Customer, Admin and Stats pages

This started when it was moved from the old server to the new one. Installed OTRS 2.3.3 again on the new server then restored back from the dump. Everything seems functioning except for these 3 pages. I'm also thinking of installing the latest version but just have no idea how to have the curr

Re: [otrs] Turn off "auto replay"

You create a new queue ... "Quiet" (or something) ... don't give it any auto-responses. Set up a postmaster filter that Matches From the sender's email and Sets X-OTRS-Queue to "Quiet" (your queue of choice) then create a generic agent that checks for tickets in Quiet and moves those tickets to "H

Re: [otrs] Turn off "auto replay"

Can you please explain to me how I set this up? Thanks. 2010/12/23 Gerald Young > You could give him his own queue that doesn't auto-reply (Postmaster > Filter) then use a generic agent to move him to the real queue. > > On Thu, Dec 23, 2010 at 12:14 AM, Jean BROW wrote: > >> Hi, >> >> Do any

Re: [otrs] OTRS Evaluation Questions

1) Yes http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed 2) ... maybe, but that might require extra work on the customer's part (close tickets from customer web front end is always available). Then

[otrs] OTRS Evaluation Questions

Hello All, I am currently evaluating OTRS help desk. We currently have a Notes based help desk system which works very fine and it has many checks and balances. However, it is not web based. In our current evolution as a help desk, a web based system would be an answer to many limitations. Hopi

Re: [otrs] Upgrading 3.03 to 3.04 & received failed dependency

Hi Paul, See my response to a similar thread here: http://lists.otrs.org/pipermail/otrs/2010-December/034390.html -- Mike On Wed, Dec 22, 2010 at 10:58 PM, Paul Taylor wrote: > Hello, > On Red Hat Enterprise Linux 6 I tried to upgrade from 3.03 to 3.04 and > received a PERL Date::Format failed

Re: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

Hi John, Between 3.0.3 and 3.0.4 we've added the Date::Format module (which is a required module for OTRS) as a dependency to the OTRS RPM for Fedora, CentOS, and RedHat. This in order to make it easier for sysadmins to install OTRS. On your system RPM only complains about the fact that the depen

Re: [otrs] OTRS system giving 500 internal server error

Hello Hugh, Thanks a lot for your reply But can you please tell me why am I getting '500 internal server error' error ? And after restarting the IIS server, its all fine. Is it some cache problem or performance issue ?   Thanks and Regards- Pradumna MaheshwariTata Consultancy ServicesCell:- +91

[otrs] OTRS Evaluation and Implementation

Hello All, We are evaluating OTRS at this point of time. We are impressed with the product but finding difficulty in putting all activities and millstones together because we are doing first time evaluation of open source. Can I request respected group members to share the detailed tasks and mil

Re: [otrs] can't open developer doc

OK, thank you all~ 2010/12/23 Shawn Beasley : > Never, > > On Dec 23, 2010, at 10:33 , Min Never wrote: > >> Hi Alexander, >> >> Thanks, but the two documents are not the same. >> >> > > I have forwarded your issue! > > -- > > Shawn Beasley > > Community Manager > > OTRS AG > Norsk-Data-Str 1

Re: [otrs] can't open developer doc

Never, On Dec 23, 2010, at 10:33 , Min Never wrote: > Hi Alexander, > > Thanks, but the two documents are not the same. > > I have forwarded your issue! -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 568

Re: [otrs] can't open developer doc

Min Never schrieb: Thanks, but the two documents are not the same. Hi Never, sorry, my mistake :( Yes, the 2.4 developer (not admin) documentation is not accessible, regardless of the transportation protocol :( Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren

Re: [otrs] can't open developer doc

Mike, On Dec 23, 2010, at 07:59 , Michiel Beijen wrote: > Works for me now. Do you still have issues? > I get a blank browser window when clicking on the http://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_book.pdf link. And, downloading the 2.4 pdf dev manual also leads

Re: [otrs] can't open developer doc

Hi Alexander, Thanks, but the two documents are not the same. - Never 2010/12/23 Alexander Halle : > Min Never wrote : >> >> I can not open this document, may I ask who has the same problem with me? >> >> ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_book.pdf > > [...]

Re: [otrs] can't open developer doc

Hi Mike, Yes, can't open it. - Never 2010/12/23 Michiel Beijen : > Works for me now. Do you still have issues? > > -- > Mike > > > > On Thu, Dec 23, 2010 at 2:09 AM, Min Never wrote: >> Dear All, >> >> I can not open this document, may I ask who has the same problem with me? >> ftp://ftp.otrs.

Re: [otrs] Upgrading 3.03 to 3.04 & received failed dependency

On Wed, Dec 22, 2010 at 9:58 PM, Paul Taylor wrote: > Any suggestions? Yeah, rpm --nodeps ;-) On our (CentOS5) system, we don't have mysql installed locally, so we have to do this anyway. Have had no problems since moving to 3.0.4. SH

[otrs] Keep ticket number in bounced messages

Hi all! Is it possible to keep ticket number in bounced messages (maybe even with little hack)? Before I managed to hack otrs v2.1 to have that feature, but in OTRS 3.0.4-01"Subject generation" seems to be changed. Any hint more than welcome. Best regards, Alex --

Re: [otrs] OTRS 3.0 Dashboard

ravi shanker wrote : Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues. Hi Ravi, based on my experiences with 2.4 it counts all opened and closed tickets in all queues the particula

Re: [otrs] can't open developer doc

Min Never wrote : I can not open this document, may I ask who has the same problem with me? ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_book.pdf [...] Hi Never, I can download it, but I can't open it, the file is damaged. Please use : http://ftp.otrs.org/pub/otrs/