Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

2011-01-05 Thread Frank Thommen
Hi Jefferson, Getting the following error. Forbidden You don't have permission to access /otrs/index.pl on this server. I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here? What are the error messages in the webserver

[otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

2011-01-05 Thread Jefferson Davis
Getting the following error. Forbidden You don't have permission to access /otrs/index.pl on this server. I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here? -- Jefferson K Davis Technology and Information System

[otrs] Fwd: GD module missing

2011-01-05 Thread shrikant k
-- Forwarded message -- From: shrikant k Date: Thu, Dec 30, 2010 at 3:08 PM Subject: GD module missing To: otrs@otrs.org Hello all, I am using otrs 2.4.8 on windows OS recentlt i required need to generate Stats ok as was trying to generAate graphs i got an error N

[otrs] Followup for settings not saved

2011-01-05 Thread Ton Kersten
Hello again to all, It seems to get even stranger. When I got to the configuration for the framework and then to DefaultUsedLanguages I get a very weird effect. I thought I could remove some languages, because we and our customers do not speak them. So I started to delete from the top down and I

[otrs] en::Agent::AddNote notification

2011-01-05 Thread Boon Yam
Hi all Last time my otrs used to send out notification for below event, not sure why it has stopped sending out ?pls help. en::Agent::AddNote - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

Re: [otrs] Saving configuration doesn't work

2011-01-05 Thread Michiel Beijen
Hi Ton, Probably you'll see the setting in Kernel/Config.pm - this config file has the highest precedence. If you used the web installer to set up your < 3.0 system, some options are written to that file. If you want to change them, you should either change them in Config.pm or remove them in Conf

[otrs] Saving configuration doesn't work

2011-01-05 Thread Ton Kersten
Hello all, We are running OTRS 3.0.4 on a CentOS 5.5 server. I did install it from the tar ball and I do get the dashboard and things. But when I try to change settings, they will not be persistent. So first I thought it was a permission issue, but I do see the ZZZAAuto.pm and ZZZAuto.pm files ch

[otrs] CC in new ticket

2011-01-05 Thread Erik van Ast
Hi all, We use OTRS 3.0.4. on a OpenSuse 11.2 system and that's working fine now. There's one thing we want to change now and that is a CC address in the new ticket screen for customers. When customers log in and create a new ticket, they have to select a queue to put the ticket in and a sub

Re: [otrs] otrs 3.0 - inline quote

2011-01-05 Thread Alex Mihičinac
Hi Frank! On 4.1.2011, at 14:33, Frank Thommen wrote: > Alex Mihičinac wrote: >> Hi all! >> Does anyone know how to reply mail and quote original mail in separate parts? >> In a way that response mail is not just on the end of the quoted mail, but >> some answers could be located between quoted p