Re: [otrs] reply-to field in notification mails

Hi, Thanks for the reply. The main reason for the two address is that we use support@ for "traditional" two-way communication with the customers, and that's the mail address fetched by OTRS, while otrs@ is used only for one-way notification. So in case the customer wants to reply, the "reply-

Re: [otrs] Community docs

>Would this be it? > http://blog.otrs.org Yes, that was it. Thanks! --DB - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:/

Re: [otrs] Community docs

http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/ Would this be it? http://blog.otrs.org On Wed, Mar 2, 2011 at 4:45 PM, David Boyes wrote: > Shawn Beasley just posted a really

Re: [otrs] Create new item in agent intreface

Dear Alan, these FreeTextFields needs to be enabled in every View where they should appear. E.g. Frontend::Agent::Ticket::ViewNote Cheers, Nils On 02.03.2011, at 22:33, Alan Creed wrote: > Hi > Where can i enable the fields?, cant find that option > Thanx in advance > > Enviado desde mi iPh

[otrs] Community docs

Shawn Beasley just posted a really interesting call for community help with documentation for OTRS, that my stupid fingers instantly deleted by accident, and now I can't find the topic or the announcement anywhere. Could someone at OTRS either forward me the announcement or point me to where that

Re: [otrs] Create new item in agent intreface

Hi Where can i enable the fields?, cant find that option Thanx in advance Enviado desde mi iPhone El 02/03/2011, a las 18:27, Nils Leideck escribió: > Dear Juancho, > > ok, the second is not required beacuse you just have one key = “Product”, so > there is no need for a default selection. r

Re: [otrs] Set Service in ticket from external Customers

Dear José, you need to setup the default services (same frontend, on the very left hand side) Cheers, Nils On 02.03.2011, at 19:42, José Francisco Luis Medina wrote: > Within a short time we turn on the "services"in our OTRS, I can verify that > the service and Customer users to be assigned i

Re: [otrs] Create new item in agent intreface

Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step as well? Cheers, Nils On 02.03.2011, at 19:03, Juancho - wrote: > The configuration is

Re: [otrs] reply-to field in notification mails

Dear Viktor, why do you not send your emails directly from support@ ?? Cheers, Nils On 02.03.2011, at 16:33, Viktor Eszenyi wrote: > I've been searching for solution for a day now, in archive and forums, but I > couldn't find a method to set the notification mail's "Reply-To" field. > We're u

[otrs] Set Service in ticket from external Customers

Hi! Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer <-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Custo

Re: [otrs] Create new item in agent intreface

The configuration is as follows: Opciones de Configuracion: Ticket -> Core::TicketFreeText TicketFreeKey1: Define the free key field 1 for tickets. With this setting you can define an new ticket property. Llave Contenido TicketFreeKey1::DefaultSelection: Th

Re: [otrs] Create new item in agent intreface

Dear Juancho, can you post you configuration details? Cheers, Nils On 02.03.2011, at 16:08, Juancho - wrote: > Hi, Ive done what you've said already but doesnt work. When I create a new > ticket (agent interface), theres no new combo or field. Any suggestions? > > > From: nils.leid...@leide

[otrs] reply-to field in notification mails

Hi all, I've been searching for solution for a day now, in archive and forums, but I couldn't find a method to set the notification mail's "Reply-To" field. We're using OTRS 3.0.6, the specific use case is that we send notification emails to customers (through SMTP) about almost everything, from t

Re: [otrs] Create new item in agent intreface

From: rece...@msn.com To: otrs@otrs.org Subject: RE: [otrs] Create new item in agent intreface Date: Tue, 1 Mar 2011 17:16:56 -0300 Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions? Tha

Re: [otrs] : using the ITSMChangeDelete.pl procedure

Dear Nils I follow asap your suggests about set ITSM List, and of course I appreciated your technical suggestion on the item (my obligations) [?]. I hope to give a real contribution, in the near future, to the community. cheers Stefano 2011/3/2 Nils Leideck > Dear Stefano, > > first of all,

Re: [otrs] : using the ITSMChangeDelete.pl procedure

Dear Stefano, first of all, you should consider to subscribe to the ITSM mailing list ;-) where are definitively people using ITSM modules. ITSM lists: OTRS::ITSM User questions and discussions => http://lists.otrs.org/mailman/listinfo/itsm OTRS::ITSM announcement mailinglist => http://lists

[otrs] : using the ITSMChangeDelete.pl procedure

Hi I'm testing OTRS ITSM Change Mangement to implement a change management solution at a italian customer site.Now, after some testing creating change requests, workorders and so on, I would to clear the configuration without 'dropping' the database and re-create it from scratch. The problem is ar

Re: [otrs] Add Hardware Type Itsm

Dear both, just to be correctly, the Hardware Types are defined in the catalog class "ITSM::ConfigItem::Hardware::Type”. ;-) Cheers, Nils On 02.03.2011, at 08:37, Adam Bator wrote: > Yes you can do it and it is quite simple. > It is done in Administration -> general catalog : TISM::ConfigItem