Re: [otrs] Postmastermailbox.pl spams root mailbox

Hi Thorsten, I guess you should really try and log in to the POP3 and IMAP mailboxes that you've configured in OTRS. It's likely that some script or some spammer created an invalid email with which OTRS has trouble fetching. This mail will probably still be present in the box; if you move it out o

Re: [otrs] Does OTRS 3 support DB2?

Thanks a lot for the information, and sorry for the slow response. > To work around this in v9, make sure you have the fixes listed here applied: > https://www-304.ibm.com/support/docview.wss?uid=swg1JR30604 > And make sure you do: > db2set DB2_EXTENDED_OPTIMIZATION=NLJNORD,NO_HVCHECK_ALL > That

Re: [otrs] Reply to a customer ticket

OK, now I got the idea... Thank you, it's working now! 2011. 03. 11, péntek keltezéssel 17.45-kor IT easyap ezt írta: > You have to add responses to the queue, add the default one called Empty > response and you will be able to reply. > > > -Original Message- > From: otrs-boun...@otrs.o

Re: [otrs] Reply to a customer ticket

You have to add responses to the queue, add the default one called Empty response and you will be able to reply. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Polonkai Gergely Sent: viernes, 11 de marzo de 2011 17:37 To: otrs@otrs.org Subject:

[otrs] Reply to a customer ticket

Hello! I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great. Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket d

[otrs] timezone issue

Hello, We have a Server installed in Madrid ( spain ) CET - GMT+1 and we have agents in spain and in Mexico GMT-6. The server has the etc/localtime file fro CET time zone We want to have the created time record recorded in CET time but we want to use the display the tickets in the aprop

Re: [otrs] Notification time slot

Dear Stephan, I am afraid not, the event is triggered on execution. On 11.03.2011, at 09:42, Stephan Lang wrote: > Is there a way to send notifications, or event based notifications only > within a specific time slot? > I’d like to send a ticket created notification to an agent, but only outsid

Re: [otrs] how to change

Thanks Stefano, this weekend return to the issue Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Stefano Boccanera Enviado el: Jueves, 10 de Marzo de 2011 11:38 a.m. Para: User questions and discussions about OTRS. Asunto: R

[otrs] Notification time slot

Hi Is there a way to send notifications, or event based notifications only within a specific time slot? I'd like to send a ticket created notification to an agent, but only outside of the specified TimeWorkingHours. Yours sincerely p.p. Stephan Lang System Administrator [Interzum]