Re: [otrs] questions

2011-04-29 Thread DM_Julio Angulo
Thanks to Danail... -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Danail Petrov Enviado el: Viernes, 29 de Abril de 2011 10:28 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] questions According to ITIL "language" it's p

Re: [otrs] questions

2011-04-29 Thread Danail Petrov
According to ITIL "language" it's probably "Configuration Item" Check this out: http://en.wikipedia.org/wiki/Configuration_Management_(ITSM)#Configuration_Item Hope it helps ;) -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of DM_Julio Angulo Sen

Re: [otrs] questions

2011-04-29 Thread DM_Julio Angulo
Thanks Leonardo... De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 29 de Abril de 2011 09:47 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] questions Configuration Item http://en.wikipedia.org/wiki/Con

Re: [otrs] questions

2011-04-29 Thread Leonardo Certuche
Configuration Item http://en.wikipedia.org/wiki/Configuration_item On 29 April 2011 09:44, DM_Julio Angulo wrote: > What is "CI"?, sorry i´m loosing... > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: htt

[otrs] questions

2011-04-29 Thread DM_Julio Angulo
What is "CI"?, sorry i´m loosing... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] : ITSM Change SHOW Columns parameter

2011-04-29 Thread Stefano Boccanera
Hi I'm trying to customize some ITSM Change views: Search option and Overview option (HTML or Normal output type). I configured (added) two additional columns, DescriptionPlain and JustificationPlain setting the value to 1 but the columns are not showed on the specific view. Otherwise enabling a

Re: [otrs] how detailed to make the queue names?

2011-04-29 Thread James Roman
I agree that most of what you are reporting on are services, not queues. In general use a new queue if you need separate escalation times, separate support groups, or separate customer groups. Add the ITSM modules if you haven't already. On 04/28/2011 03:37 PM, Edlhuber Florian wrote: Hi, My

Re: [otrs] Add "Pending tickets" to Dashboard

2011-04-29 Thread Nils Leideck
On 29.04.2011, at 10:25, Muhammad El-Sergani wrote: > Guys? No thoughts? > > On Thursday, April 28, 2011, Muhammad El-Sergani wrote: >> Hi all, >> >> Is there a way to add Pending auto close tickets to the dashboard as well as >> Reminder tickets? >> Thanks and Best Regards, >> Muhammad El-Ser

Re: [otrs] how detailed to make the queue names?

2011-04-29 Thread Frank Thommen
Hi, marthter wrote: Hi folks, I'm fairly new to OTRS. I have installed version 2.4.7 on an Ubuntu 10.04 system, and have been testing it with the past 10 or 15 support calls as examples. We have just a small support team, most days only 1 or 2 agents are "on" out of 4 of us total. I ha

Re: [otrs] how detailed to make the queue names?

2011-04-29 Thread Marius Vaitiekunas
On Thu, Apr 28, 2011 at 10:24 PM, marthter wrote: > Hi folks, > Hi, Few suggestions. > I'm fairly new to OTRS.  I have installed version 2.4.7 on an Ubuntu 10.04 > system, and have been testing it with the past 10 or 15 support calls as > examples. > > We have just a small support team, most day

Re: [otrs] User login data in URL

2011-04-29 Thread Shawn Beasley
Just change index.pl to customer.pl On Apr 29, 2011, at 10:31 , Aleksander Walesa wrote: > Thanks Shawn, > > It does not matter if it is customer user not agent? > > Aleksander > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn > Beasley > Sent: Friday, April

Re: [otrs] User login data in URL

2011-04-29 Thread Aleksander Walesa
Thanks Shawn, It does not matter if it is customer user not agent? Aleksander From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Friday, April 29, 2011 10:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] User login data in URL Hi

Re: [otrs] User login data in URL

2011-04-29 Thread Shawn Beasley
Hi Alexksander, On Apr 29, 2011, at 10:21 , Aleksander Walesa wrote: > Hi All, > > Is it possible to pass some login info to OTRS in URL? I wonder if it is > possible for something like this: > https://my_otrs_box/customer.pl?user=username?pass=User_password to > automatically login that use

Re: [otrs] Add "Pending tickets" to Dashboard

2011-04-29 Thread Muhammad El-Sergani
Guys? No thoughts? On Thursday, April 28, 2011, Muhammad El-Sergani wrote: > Hi all, > > Is there a way to add Pending auto close tickets to the dashboard as well as > Reminder tickets? > Thanks and Best Regards, > Muhammad El-Sergani. > > > -- Thanks and Best Regards, Muhammad El-Sergani. --

[otrs] User login data in URL

2011-04-29 Thread Aleksander Walesa
Hi All, Is it possible to pass some login info to OTRS in URL? I wonder if it is possible for something like this: https://my_otrs_box/customer.pl?user=username?pass=User_password to automatically login that user after clicking that link? Best Regards, Aleksander -