Hi all,
We recently upgraded from v2.0.4 to v3.0.7 and find that the new
ticket search interface is a bit cumbersome for a few reasons:
1) It is not possible to add "Owner" as a default field for the search
box. Same goes for Priority, Created in Queue, and Created by
Agent/Owner.
2) If TicketC
Hi all,
In the older version of OTRS (v2.0.4) that our company was using, the
articles selections were color coded in the ticket Zoom view:
White - incoming emails
Green - outgoing emails
Red - Internal notes or ownership change notes
Is there a way to accomplish this with v3.0.7 with a style or
Hi all,
Recently, our company migrated from OTRS 2.0.4 to OTRS 3.0.7.
Overall, there are some nice new bells and whistles, but we are
missing a few conveniences from the older version.
In OTRS 2.0.4 it was possible to change the owner of a ticket without
requiring a note. This had the benefit th
Hi all,
Recently, our company migrated from OTRS 2.0.4 to OTRS 3.0.7.
Overall, there are some nice new bells and whistles, but we are
missing a few conveniences from the older version.
One issue is that in the Zoom view, when viewing an article, the From,
To, and CC lines only show the individual
No afaik... :(
Il giorno 06/mag/2011 16.11, "Augusto Garcia | CGTEC S.A." <
soport...@cgtec.com.py> ha scritto:
> I didnt, thanks! This works for what I wanted. Im new to otrs and im
implementing it on my company.
> Is there a way to choose the columns shown on the results?
>
>
> De: otrs-boun...@o
I didnt, thanks! This works for what I wanted. Im new to otrs and im
implementing it on my company.
Is there a way to choose the columns shown on the results?
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco
Vannini
Enviado el: viernes, 06 de mayo de 2011 09:46 a.m.
P
did you tought to make a search with the criteria you need from the console
and then export the results in csv to process data in other tools (ie excel)
?
MV
On Fri, May 6, 2011 at 3:37 PM, Augusto Garcia | CGTEC S.A. <
soport...@cgtec.com.py> wrote:
> Hi
>
>
>
> I saw the same question in an ar
Hi
I saw the same question in an archive of the list but couldn't find an answer,
does anyone know how to get a list of tickets with id and a description of each
ticket? What I can get by now is the amount of tickets open and closed but no
ticket information is shown.
Hope you can help me!
Bes
Hi Run.it,
On May 6, 2011, at 14:45 , Run.It wrote:
> On the same topic do you know how to alter the location of the Watcher entry?
> I managed to reposition the others but altering the priority value but for
> Watcher this has no effect for some reason?!
Unfortunately not. But, it would be in
Thanks Shawn,
Thats great - helps massively!
On the same topic do you know how to alter the location of the Watcher entry? I
managed to reposition the others but altering the priority value but for
Watcher
this has no effect for some reason?!
Thanks.
From:
Hello Run.it,
On May 6, 2011, at 12:46 , Run.It wrote:
> Ive managed to configure the display to show watcher and responsible icons so
> Im guessing I would have to alter a setting within System Config?
Try,
http://www.youtube.com/watch?v=3AJGKUCf_0I
///shawn-
Hi,
I am configuring my Agent interface and wish to display the icons for phone,
email, queue view, status view and escalation view. I am referring to the icons
shown in the top panel within this image
http://doc.otrs.org/3.0/en/html/screenshots/first-screen.png
Ive managed to configure the
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