Re: [otrs] SystemMonitoring regexp failure

>>But is it looking at both the subject **and** the body? Yes it is looking in the subject and then the body for those regexes and the ones found in the body will overwrite the ones in the subject. mike On Fri, Mar 23, 2012 at 9:27 PM, Sune T. Tougaard wrote: > Thanks Mike, > > ** ** > > Ex

Re: [otrs] SystemMonitoring regexp failure

Thanks Mike, Excellent. I'm pretty sure that solves my problems, knowing how it works. Thank you for explaining. However, just out of curiosity... :) I already had a quick look at the source (too quick I guess), but I sure didn't catch that the subject was also used to extract state (or anythin

Re: [otrs] error upgrading from 3.0.10 to 3.1.2

Many thanks, this solves the first issue. The seccond one was a mysql timeout, i had to increase it because we have more than 10 tickets. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Robert Poreba Sent: jueves, 22 de marzo de 2012 21:05 To: 'User questi

Re: [otrs] SystemMonitoring regexp failure

Sune T., you can call me mike, my full name is james michael, but everyone calls me me mike. Lets look at the source for for how the regex is used : In the source code ;Kernel/System/PostMaster/Filter/SystemMonitoring.pm you will see that it parses the state from the mail. # Try to get State, Hos

Re: [otrs] SystemMonitoring regexp failure

Thanks Mike/James, However, "0" is exactly what i'm looking for, to see if the host is up. I have an "OTRSNumState" that can be either 0, 1, 2, 3, 4 or 5. 0 is meant to close, while the rest is meant to create a new (or append to existing) ticket. Hmm, perhaps I could just try putting some other

Re: [otrs] Transition between two firewalls - parallel setup?

Sorry, wrong group :)! On 2012-03-23 11:47, Ugo Bellavance wrote: Hi, During my Checkpoint to pfSense transition, I'll have, during a few days, two ISP active at the same time at the office. The firewall is the only router of the organisation, but has several networks attached to it. Would it

[otrs] Mail, alias, and login - As a unique client

Hi folks I have a situation trying to setting OTRS 3.1.2, exactly with the customer: We have the next configuration in our LDAP rmija...@123.com ---> alias ronna.mija...@123.com > mail rmijares  > login So, if i sent a message from thunderbird, depends of my configuration, OTRS could r

[otrs] Transition between two firewalls - parallel setup?

Hi, During my Checkpoint to pfSense transition, I'll have, during a few days, two ISP active at the same time at the office. The firewall is the only router of the organisation, but has several networks attached to it. Would it be possible to have the two firewalls active at the same time a

Re: [otrs] GenericAgent - Escalation States Filtering Problem

Dear all, In case anyone desperately searching a similar solution, here is a config that works as intended: # [name of job] -> upstairing mechanism 'upstairing mechanism' => { # job applies to tickets which: Queue => 'foo', States => ['new','open'], Locks =>

Re: [otrs] SystemMonitoring regexp failure

Hi there, According to your mail you have > 'CloseTicketRegExp' => '0', You are going to need some regex to match if the host is up. For example, the standard is : CloseTicketRegExp => 'OK|UP', That means OK or UP will mark the server as back online. See also the documentation, it names

[otrs] SystemMonitoring regexp failure

Hi, Sorry for the lenghty e-mail, but I need some help on this. I'm trying to get my Zenoss alerting working with my OTRS install. Even though I've tried tailoring the e-mails to my systemmonitoring rules specifically, I don't seem to be getting the desired results. One of the mails (html) I get

[otrs] Customer database + LDAP & customer login pages

Hello, the configuration of our OTRS 3.1.1 contains two customer backends - $Self->{CustomerUser} with LDAP - $Self->{CustomerUser1} with db backend the OTRS standard pages to reset the password or create a new account are not working, because they are using only the LDAP backend. Error Mes