Hi Brian,
On Tue, Aug 28, 2012 at 5:33 PM, brianmortonb2b-atw...@yahoo.dk
wrote:
> What I would like is that only users (customers) who register with e-mail
> domains that are known to the OTRS system are allowed to self-register on
> the portal.
As stated, this functionality is not built-in to
e: text/plain; charset="us-ascii"
you are welcome!
On Aug 28, 2012, at 20:36 , "Gadow, Shawn" wrote:
> Worked like a charm thank you much
>
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If two separate messages are delivered to two separate inboxes, then yes, there
should be one response per incoming email per mailbox. If the email is
delivered to one of the mailboxes with multiple addresses in the To: field, no,
I wouldn't expect that to happen (at least it wouldn't be useful
You could write some other web app that allows users to create a user
account/record in a separate database/table/ldap and then point OTRS
at that data source for customer information. That would allow you to
easily customise the logic behind account creation. Or hack the OTRS
code to add in some e
It will only send out different replies if that's how you have
configured it. For example, if you just have 1 queue and both email
addresses filter into that queue then you are only going to have a
single autoresponse from 1 of the addresses. If you have 2 queues and
each email address filters into
We have 2 different companys running on same OTRS version. Sometimes a
customer send email to both companies at same time in the "to" felt.
Shouldn't OTRS send out 2 seperate auto replay then from each e-mail
addresse in the "to" felt?
Thanks
2012/8/28 David Boyes
> You could check the Message-
Hmm, I think you are missing the point. Our customers (the organisations) are
very well-known to us. The individual users within those organisations are not.
We are contractually committed to give support to ANY user from within our
customer's organisations. For some of our customers there are l
you are welcome!
On Aug 28, 2012, at 20:36 , "Gadow, Shawn" wrote:
> Worked like a charm thank you much
>
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Worked like a charm thank you much
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
"Security is when everything is settled. When nothing can happen to you.
Security is the denial of life." - Germaine Greer
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of S
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=380;ZoomBackLink=QWN0aW9uPVB1YmxpY0ZBUVNlYXJjaDtTdWJhY3Rpb249U2VhcmNoO0Z1bGx0ZXh0PXNsYTtTb3J0Qnk9RkFRSUQ7T3JkZXI9RG93bjtTdGFydEhpdD0x;
try that
On Aug 28, 2012, at 20:18 , "Gadow, Shawn" wrote:
> I would like to require my customers
I would like to require my customers when submitting a ticket to choose a
Service and SLA
Queue/Subject/Text and my custom fields are required however Service and SLA
are not and I cannot seem to locate anywhere how to do this. I attempted to add
Class=> "Validate_Required ",
To the Cu
http://forums.otterhub.org/viewtopic.php?f=60&t=5941 (reCAPTCHA)
http://forums.otterhub.org/viewtopic.php?f=60&t=6586 (Accept customer only
emails as tickets)
or, ddt (don't do that). "our customers should be able to self serve as
much as possible."
"our customers" and "self serve" are contradict
Maybe I'm thick but I cannot figure this one out:
I really like the self-registration feature. The idea is that our customers
should be able to self serve as much as possible.
However at the moment anyone can register and I fear that when we go live there
will be lots of self-registration attem
You could check the Message-ID: field in the incoming message against a search
of the current tickets in the OTRS postmaster code, but that would be very
time-consuming for any volume of mail. I'd go with Gerald's comment: tell them
not to do that, and deprecate one of the two addresses and remo
don't do that. ...? I'm not sure how you'd kick out duplicates outside of
your email.
On Tue, Aug 28, 2012 at 10:17 AM, Jean BROW wrote:
> We have 2 POP 3 addresses in our OTRS system.
> If a customer send email to both addresses they customer will get 2
> auto-replay back, but both from the sam
We have 2 POP 3 addresses in our OTRS system.
If a customer send email to both addresses they customer will get 2
auto-replay back, but both from the same queue.
How can I configure so the customer get one auto-replay from each queue ?
(Both queue have well working auto-replay if customer send
Hi Patrick,
Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.Shawn Beasley
wrote:
On Aug 28, 2012, at 10:07 , Patrick Banholzer
wrote:
> Hi,
>
> I get a JavaScript Error when accessing the agent login page and when
> clicking the login button nothing happens.
...
Did y
On Aug 28, 2012, at 10:07 , Patrick Banholzer
wrote:
> Hi,
>
> I get a JavaScript Error when accessing the agent login page and when
> clicking the login button nothing happens.
...
Did you restore the entire var/ directory AFTER the upgrade, then you have
taken old scripts with you. Pl
Hi,
I was wondering if anyone of you had the same issue yet:
I have 2 installations of OTRS running on Debian Squeeze. One is on
Version 2.4.7 and the other is 3.0.9
I have VM-Copys of each system for testing and tried to upgrade these
systems to version 3.1.7.
After upgrading the systems
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