I have a queue for medical enquiries, which should be pre-sorted into
subqueues.
Currently I'm doing this using a postmaster-filter using
"(keyword1|keyword2|keyword3)" etc.
This works reasonably well, but what I thought is this:
* assign keywords to every queue
* check new mails for keywords,
I am just starting to get my OTRS system in place and would like to see lists
of "Services" others have in their systems.
We provide service and support for PC based digital X-Ray (CR) equipment.
Thanks,
Cavett Otis
Silver Lining X-Ray Inc
Corinth MS 38834
m 662-322-5083
o 877-287-6066-
Works like a charm, thanks!
2013/8/6 Gerald Young
> Generic agent. Close time before 3 months (ago)
>
>
> On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem
> wrote:
>
>> That actually is a very interesting thought. How would we be able to move
>> the closed tickets to another queue after a few
Not out of the box, but when you create a customer, you may create a ticket
from the link above. I create a phone ticket, which I've hacked the source
(Kernel/Modules/AgentTicketPhone.pm) to not send an email (remove the
AutoReply Key) upon creation. Then, I send a reply/response to that ticket,
so
Hi Alverom
Thank you for replying.
I have checked the config, but everything seems to be OK. Somehow I cannot save
the config through sysconfig, but I can show you the config in config.pm (and
it seems to be OK??) :
# Begin customer authenticatie
#Example 11-11. Customer user authentication ag
