Always make sure to do such modifications as part of your own theme,
otherwise they'll be overwritten when updating:
http://otrs.github.io/doc/manual/admin/3.3/en/html/themes.html
On 06/18/2014 05:36 PM, Leonardo Certuche wrote:
> Hello
>
> Check the file Kernel/Output/HTML/Standard/Header.dtl
>
OK, so I just solved the problem, but I’m not sure why it was a problem.
SysConfig Framework->Core-> NotificationSenderEmail was reset to the default
otrs@, when it was set to the email inbox previously. No one
manages this machine but me, and I haven’t logged into it in a while.
Any clues on
Yeah, I followed that path, even called my email hosting provider, and we
couldn’t find anything wrong. Also, when it can still send a new email when I
create a new email ticket, doesn’t that eliminate that as a culprit?
Thanks,
--Mark
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org
> Client does not have permissions to send as this sender
indeed. It means what it says on the box.
How to fix? Well, this happens because the tickets create new ticket
notifications and send via the SMTP server or sendmail and the SMTP server
refuses to send because the notification sender address
I have an OTRS set up where it’s been working perfectly fine in a production
environment for 18 months now, grabbing emails from a pop3 account. All of the
sudden today, emails stopped coming in. I checked the pop3 account using a
webmail client, and it shows emails in it. When I go to fetchm
Hi,
Simple question, maybe asked and answered before, but can not find it:
We would like to set (alter) the ticket Title / Subject through a mail filter.
Where the text should be retrieved from the mail body. But from SysConfig an
X-OTRS-Subject or X-OTRS-Title does not exist. How can we realise
