[otrs] FAQ Navigation Elements

In the FAQ front end, is there a way to add the pagination navigation elements to the bottom of the screen, so that a user won't have to scroll all the way back to the top to select another page of results? -- --- - Nick Bright

[otrs] FAQ Explorer

Is there a way to make more of the title display in the FAQ explorer? When looking at the FAQ in a normal resolution, the title cuts off with elipsis, leaving significant white space in the column to the right. -- --- - Nick Bright

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

I see the same messages on logs and e-mail task is getting locked. Looking for if it is related to the mail task. On Tue, Nov 3, 2015 at 8:13 PM, Vander Ploeg, Daniel B wrote: > Since upgrading to 5.0.1 (and now 5.0.2), I've been seeing the following > error in the system log: > > OTRS-otrs.Daem

[otrs] Error Since doing 4.x to 5.01 Upgrade

Since upgrading to 5.0.1 (and now 5.0.2), I've been seeing the following error in the system log: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-10 Data->{Params} format is invalid It happens every 10 minutes. Can anyone point me in the right dire

Re: [otrs] strange error in log and misc question

Hi, 03/11/2015 01:20 - Alex wrote: > (...) > Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout a (registered) system sends some data to the producer/manufacturer of OTRS. you can find the data in Admin - System Registration. If you receive this error you have: - no i

Re: [otrs] CustomerCompany/CustomerGroup/CustomerID

Hi Rob, 03/11/2015 11:21 - Rob Shears wrote: > OTRS 4.0.13 > CentOS 7 > MS SQL (via unixODBC) Side Note: MS SQL via ODBC is not the best performance. You should switch to another SQL. > I need to allow multiple users (unique email addresses) to log tickets on > behalf of specific companies.

Re: [otrs] Upgrading from 3.0.x

This is very much the MyISAM/InnoDB issue. https://www.google.com/search?q=site:forums.otterhub.org+can%27t+create+table http://forums.otterhub.org/viewtopic.php?t=15765 http://forums.otterhub.org/viewtopic.php?t=16730 On Tue, Nov 3, 2015 at 12:25 PM, Rob Mitchell wrote: > Thanks, Gerald, for y

Re: [otrs] Upgrading from 3.0.x

Thanks, Gerald, for your response. From the documentation I thought I'd be in good shape. I've set up the test server with OTRS 3.1, stopped services and copied over my config files from the 3.0.11 server: /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/

[otrs] Upgrade Problems with SMTP

Hello everybody, I have a problem while updating to OTRS 5.. When I try to send an E-Mail via OTRS there expires an error: Fehlermeldung: Impossible to send message to: mar...@my-qh.de . Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Nov 3 13:32:44 2015 Message: Impossibl

[otrs] CustomerCompany/CustomerGroup/CustomerID

I am having some issues with the definitions and deployment options for the solution I need to provide and wondered if someone more familiar with OTRS can help me work out what these various terms refer to, so that I can make sure I am less confused. OTRS 4.0.13 CentOS 7 MS SQL (via unixODBC)