[otrs] How to translate a message in Kernel/System/*.pm

Hi, I imported a process named "Egyedi megrendelés", and this notification appeared (see attached picture): "Process Egyedi megrendelés and all its data has been imported successfully." This string is located here: https://github.com/OTRS/otrs/blob/master/Kernel/System/ProcessManagement/DB/Proces

[otrs] How to translate ticket number generator module names

Hi, I was wondering how to translate ticket number generator module names in the admin interface. There is a Sysconfig option in the Kernel/Config/Files/Ticket.xml at around line 226: I think, this option values comes from the file names, which are in the Kernel/System/Ticket/Number/ fold

[otrs] Ticket delete in OTRS 4 and OTRS 5

Hi, There is a command line tool in OTRS 4 for deleting tickets: otrs.TicketDelete.pl - delete tickets by number. Copyright (C) 2001-2016 OTRS AG, http://otrs.com/ Usage: otrs.TicketDelete.pl [options] Options are as follows: --help display this option help --T

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

Hi all, Maybe this one helps you: http://bugs.otrs.org/show_bug.cgi?id=11610 There is a workaround in the a bug report for the problem. Regards, Balázs Úr OTRS Solutions http://www.otrs-megoldasok.hu > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Vander Ploeg, Dan