Re: [otrs] delete stuff

otrs team, why is that the only question where the questioner is displayed? ;-) Regards, Andreas Haase Postmaster EastLink GmbH -- -- professional INTERNET services - EastLink GmbH - Leipziger Strasse 46 - D-09113 Chemnitz voice: +49-180-5432060 fax:

Re: [otrs] Mail to customer, when creating note for external

k available. Do I have to configure some > > special things for that? > > QueueView (Standard) or Ticket-Zoom should have "Compose Answer" links > (of course you need to add Responses to the Queue -=> admin interface > -=> "Responses <-> Queue"). That w

Re: [otrs] Mail to customer, when creating note for external

. in this section there is no link available. Do I have to configure some special things for that? Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz vo

[otrs] Mail to customer, when creating note for external

I have to configure some more options or did I misunderstand something? Sorry, if this mail appears twice, but I think, the first try to send it failed. Tnx and bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Stra

[otrs] Mail to customer, when creating note for external

I have to configure some more options or did I misunderstand something? Tnx and bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.e

Re: [otrs] Ticket number format

t ways to generate ticket numbers. Here we use AutoInCrement and our numbers are fairly short. Also pay attention to the remarks on top of this file. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-0911

Re: [otrs] ignore some adresses

to do > this? This can be done by using procmail I guess. Procmail doesn't only put the mails into the users queues, but also can be used for simple filters like on fixed adresses or other headers. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -

[otrs] Status of users

s good for others too. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de ___ OT

[otrs] Notification for pending tickets

Hello, is it possible to add a notification feature for expiration of pending tickets? For reminder-tickets it would be very useful if the user would get such a notification, i think. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink

[otrs] Error in DBUpdate-to-1.0.mysql.sql of RC2

Hello, in file DBUpdate-to-1.0.mysql.sql there is an sql error in the alter statement beginning in line 100. ALTER TABLE charset MODIFY name VARCHAR (200) NOT NULL, charset VARCHAR (50) NOT NULL, comment VARCHAR (250) ; should be ALTER

Re: [otrs] Debian: nslookup dependency ?

-BEGIN PGP SIGNED MESSAGE- On Tue, 14 Jan 2003 [EMAIL PROTECTED] wrote: > Debian no longer has nslookup as a standard installable package (ie: > apt-get install nslookup will not work). Instead Debian opts for 'host' > as a utility for querying DNS servers. > > a simple 'ln -s /usr/bin/ho

Re: [otrs] Bug in PhoneView?

> I changed this a few weeks ago. If you use 0.5 Beta8 and you update > > * Kernel/Output/HTML/Agent.pm to V 1.62 > * Modules/AgentPhone.pm to V 1.15 > > (or the next release) you will find the To-selection string in the To: field > of the new ticket. If I change these 2 files, I get the following

[otrs] Bug in PhoneView?

Hello, when opening a new ticket via Phoneview I can enter the senders address. But when the ticket arrives in the queue, the sender is taken from the information of the sender queue. Is it possible to either choose a queue like for recipient or fill in the senders address, so that it is in ticket

[otrs] Bug in PhoneView?

Hello, I just tried to open a new ticket via Phone View. That did as I wanted but if in the ticket the From: and To: are the same adresses, although if I selected different ones. The queue the ticket is pushed into, is the right one, so its just a blemish. An yesterday I customized a frontend the

[otrs] Incorrect MD5 checksums

Hello, I just downloaded the new archives of beta8 and run md5sum to check, whether the files are intact, but I saw, that they have different checksums than in the announce mail. Could you please send the correct checksums to the mailing list or publish them on the homepage? Tnx and bye, Andreas

[otrs] mkStats.pl

accepts two arguments which specify the year and month or if they aren't there, it uses the actual one. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +4

Re: [otrs] Escalation time for Queues

ts blocked. It would be a good idea to grant the agents the right to delay tickets up to a certain time. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax:

[otrs] Escalation time for Queues

Hello, Now it is so, that we set up an escalation time for our ticket queues and if an employee doesn't answer one of his tickets within this time, it escalates. That's how it should work, i guess. But now it would be fine, if this employee could say "Resubmit this ticket after x minutes and don'

[otrs] Graphical Stats

to get these graphics like in test system of OTRS? Are there any configuration options that I didn't find? Thanks in advance. Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voic

Re: [otrs] Fulltext Search

On Sun, 1 Sep 2002, Martin Edenhofer wrote: > I added this nice feature (CVS). You also can test it on our the test > system: http://stroh.otrs.org/ --> "Utilities". Great, thank you. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -

[otrs] Fulltext Search

Hello, I just tried to search for "e" in fulltext search and saw, that there are displayed only 20 entries. This is configurable via $Self->{SearchLimitTxt} = 20 in Config.pm But the real count of matched entries is much bigger, is it possible to make a "next page" button, that I can display all

Re: [otrs] PhoneView

work a lot on the PhoneView for the next Beta. A lot of config > options. Is there a "roadmap" or something like that for OTRS where I can see planned features and possible release dates for new versions? Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET s

[otrs] PhoneView

goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;) Also when I send a ticket via PhoneView, the user doesn't get a notification for this new ticket. And last but not least, how can I delete a user, who is no longer needed? Bye,