stomer::AuthModule option in Defaults.pm (other belong to
LDAP, which is not used in mycase).
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
Adding it to Config.pm changed nothing (AFAIK, it's default option).
???
With respect,
Andrej Bazovkin
eported). Did you create two separate accounts for each agent:
as an agent and as a customer?
With respect,
Andrej Bazovkin
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act, that there are some agents that act as customers
to other agents. So they need to generate tickets not on customer's behalf,
but on behalf of themselves, and this is impossible via this way.
With respect,
Andrej Bazovkin
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Hello!
I'm using OTRS 1.2.3.
In Config.pm option
$Self->{AgentCanBeCustomer} = 1;
is present.
What is the way for an agent to act as customer and create his own tickets? I
don't see any possibility to do this in agent's interface...
With respect
xt fields are fields of the ticket, not of the customer
information! So every time you get a ticket from the same customer, you (or
this customer) need to fill this fields again.
With respect,
Andrej Bazovkin
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r to DB first, and besides all
it's necessary to inquire his e-mail even if it never be used in future. What
can you advice me to simplify this step (adding a customer to DB while he/she
on the phone) and so to make it appreciably faster?
Thank you in advan
>Did you try to get it running without IPC?
I added following setting in Config.pm (as you said):
$Self->{SessionModule} = 'Kernel::System::AuthSession::FS';
WBR, Andrej
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>You probably didn't restart your web server - a reload isn't enough. I
>suggested you switch away from IPC session management, and let this take
>place in the file system.
:( I have even restarted the whole system - nothing changed
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2Robert Kehl: Thank you for support! Sorry, yesterday my name was written in
cyrillic so you saw it as asterisks.
Unfortunately, your advice didn't help. I'm still getting that error.
The section of Kernel/System/Log.pm on which error message points is:
# write shm cache log
if ($Priorit
