Hello all,
I just upgraded from 3.1.12 to 3.2.2. I didn't get any message of error
during the upgrade and all seems to be ok, but after I logged in and I saw
this log message:
Tue Feb 26 08:52:18 2013errorOTRS-DBUpdate-to-3.2-0ERROR: column
"a_freekey1" does not exist
Is this a problem?
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Carlos Ribas
> *Sent:* Monday, September 10, 2012 10:45 AM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Problems with group of email
>
> ** **
>
> I don'
il to the group).
>
> Steve
>
>
> On 10 September 2012 13:48, Carlos Ribas wrote:
> > Hello all,
> >
> > I was looking for any other log in my server, but all I can see is what I
> > said in the last email. My OTRS system says the message was sent. The
>
Hello all,
I was looking for any other log in my server, but all I can see is what I
said in the last email. My OTRS system says the message was sent. The
account used by OTRS (a google email) also says the email was sent. Here I
think there is nothing more to see. I dont know if I can see any MTA
t.
Best regards,
---
Carlos Eduardo Ribas
2012/9/6 Steven Carr
> What do the OTRS and MTA logs show? can you see the email being sent
> from OTRS and handed over to the MTA for delivery?
>
>
> On 6 September 2012 22:00, Carlos Ribas wrote:
> >
ly” and it works to other
costumers.
I really can't understand. I will appreciate any help.
Best regards,
---
Carlos Eduardo Ribas
2012/9/5 Carlos Ribas
> Hello David,
>
>> I don’t understand what you’re trying to do. From what you’ve told us,
>
Hello David,
> I don’t understand what you’re trying to do. From what you’ve told us,
> you’ve set up OTRS and given customers accounts. If the customer has an
> account and they use custo...@company.com, it works as expected. So far,
> well and good. The From: line is the customer’s ID, correct?.
#x27;s the customer''s email
>> address sending the entry? How does a customer send from a group email
>> address?
>>
>>
>> On Tue, Sep 4, 2012 at 9:38 AM, Carlos Ribas wrote:
>>
>>> Hello Gerald,
>>>
>>> Well, I created
Config,
> "Raw"?) does not.
>
> On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas wrote:
>
>> Hello all,
>>
>> I set up my system to automatically respond to the customer when a
>> new ticket is created. It works if the customer uses its own emai
Hello all,
I set up my system to automatically respond to the customer when a new
ticket is created. It works if the customer uses its own email (eg
custo...@company.com), but it does not work using a group of email (eg
n...@company.com or supp...@company.com).
I can´t understand what hap
ing:
>
> $Self->{'CustomerPanelOwnSelection'} = {
>
> 'Junk' => 'First Queue',
>
> 'Misc' => 'Second Queue'
>
> };
>
>
>
> http://doc.otrs.org/3.1/en/html/Ticket.html#Ticket:Frontend::Customer::Ticket::ViewNew
&
either customergroupAllwaysGroup or
> Customer<->Group feature, but eitherway once you enable a group for a
> customer they can see everything (All queues).
>
>
> Another posibility is to create your own ACLs in Config.pm
>
> Regards
>
> On Wed, Jul 11, 2012 at 1:03 PM, Carlos Rib
But a customer can open a ticket and when he does it, he can choose a queue
(if there are a lot of them).
2012/7/11 Ugo Bellavance
> On 2012-07-11 15:03, Carlos Ribas wrote:
>
>> Hello All,
>>
>> I´m new with OTRS. I installed the latest version and now I'm
&
Hello All,
I´m new with OTRS. I installed the latest version and now I'm trying to
understand how it works. I´m reading the manual page, but one point is not
clear to me.
I can set groups, roles and queues. My doubt is if it is possible to
have, for example, two queues in the same group,
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