[otrs] ConfigItem access with SOAP

Hi, its a ITSM related question but I got no answer at the ITSM list, so maybe anyone within this list has tried to develope with SOAP. There was a thread last year "[itsm] Create a ConfigItem by using the SOAP interface / rpc.pl ", w

[otrs] ACL for CMDB/Config Item access

Hi, has anyone tried to implement access restrictions for Config Items ? For example I want restrict the access to "Serial Number" attribute of Software Config Item. regards Christoph Ohliger - OTRS mailing

[otrs] OTRS - Bug Tracking Tools

composing answers 58 - store ticket before sending 59 - AdminQueueList with all config options on one screen 60 -* interfaceing with bugzilla (martin) * 61 - interfaceing with Nagios (http://www.nagios.org/) 62 - interfaceing with ISPMan (http://www.ispman.org/) regards

Re: [otrs] Synchronize from my Outlook calendar to the OTRS calendar

reundliche Grüße Christoph Ohliger *Hochschule** für angewandte Wissenschaften Fachhochschule Rosenheim University of Applied Sciences* Hochschulstr.1 D-83024 Rosenheim Christoph Ohliger Rechenzentrum christoph.ohli...@fh-rosenheim.de Tel: +49-8031/805-230 Fax: +49-8031/80

Re: [otrs] CAS Web Single Sign On (Martignier, Philippe)

Hi Philippe, I also tried to solve that for us with kerberos method, but right now with no success. AFAIK there is no integrated SSO mechanism, maybe following thread from dev list can help http://lists.otrs.org/pipermail/dev/2008-June/001975.html to solve with HTTPbasicAuth. Regards Christ

[otrs] default ticket queue while creating ticket

t. I have found one solution for the ticket type http://bugs.otrs.org/show_bug.cgi?id=3869, but there seems to be no corresponding entry for the queue ? regards Christoph Ohliger - OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] importing csv file..

Christoph Ohliger *Hochschule** für angewandte Wissenschaften Fachhochschule Rosenheim University of Applied Sciences* Hochschulstr.1 D-83024 Rosenheim Christoph Ohliger Rechenzentrum christoph.ohli...@fh-rosenheim.de Tel: +49-8031/805-230 Fax: +49-8031/805-223 http

Re: [otrs] Changing "AgentTicketZoom" template

You can hide or deny the options of "article" with Sysconfig (Config Options: Ticket -> Frontend::Agent::ModuleRegistration) or with an ACL. But AFAIK you need access to the DTL if you didn´t want the displaying of "article" itself. regards Christoph Lev Davidovich schrieb: Hi I want to chang

Re: [otrs] 2.4.4 HTML

Did you had a look at Sysconfig ( Framework -> Core::Web, Frontend::RichText ) ? regards Christoph Nathan Campbell schrieb: I'm sure this is really easy and I am just missing it - I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to

Re: [otrs] Deactivate option within Frontend

Hi Alexander, that works for me, excellent. I have deactiveated one option in a specific dtl file and another theme. The user with preference set to this new theme, has now this option _not_ available. thanks Christoph Alexander Halle schrieb: Christoph Ohliger schrieb: but I don´t want to

Re: [otrs] Deactivate option within Frontend

). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way. regards Christoph Alexander Halle schrieb: Christoph Ohliger wrote: can anyone answer or point me to the correct direction if its possible to deactivate the displaying of options within one Frontend (like

[otrs] Deactivate option within Frontend

with ACLs. But right now I haven?t found a way to "not display" one option within one frontend for a special group (for example group1 shouldn?t see the SLA option within ticket creation). regards Christoph Ohliger

Re: [otrs] [OTRS] CI import from xcel spreadsheet

Jim, you need to have a look at the ConfigItem menu in the Admin area, if there is any extension needed for your location. Maybe you also need an extension of the ITSM Class definition under General Catalog. After that you need to implement a Import/Export function where every ConfigItem Key

Re: [otrs] Linking an FAQ article to a Ticket

Stephan, if your customer has access to the OTRS system you can send the HTML Link of the Public/Customer FAQ Area. regards Christoph Stephan Lang schrieb: Hi @all, is it possible to create a link to an FAQ article when replying to a ticket? Currently the behavior is to past the FAQ

Re: [otrs] Dashboard not displaying tickets

Shawn, thanks for the answer, what means "Currently". Is there a plan to change/enhance that, just for my planning of implementation ? regards Christoph Shawn Beasley schrieb: Hi, On 25.08.2009, at 14:03, Christoph Ohliger wrote: Hi, I am wondering that tickets are not sh

[otrs] Dashboard not displaying tickets

missing ? regards Christoph Ohliger - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION

Re: [otrs] Automatic login to OTRS

Hi, I think the best would be to use a SSO method like Kerberos, Cosign, CAS, Shibboleth My plan is to investigate in the Kerberos way, but there isn´t anything done for OTRS right now. regards Christoph Ohliger Sagy Volkov schrieb: Hi, We've just installed OTRS (2.4.3)

[otrs] Customize ViewPhoneNew/ViewEmailNew

Hi, does anyone knows a possibility to customize the ticket create view (for example Ticket -> Frontend::Agent::Ticket::ViewPhoneNew) based on groups or roles ? regards Christoph Ohliger - OTRS mailing list: otrs - Webp

Re: [otrs] Ticket Type / ITSM

indicate that you want ticket type to appear. From there you should be able to change the ticket type. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com <mailto:james.b...@dornc.com> >>> Christoph Ohliger 7/13/2009 2:42 AM >>> Hi, I have

[otrs] Ticket Type / ITSM

the working process ? regards Christoph Ohliger - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE

Re: [otrs] Migrating to 2.3.4

not based on any upgrade path, but worked for me in the past. regards Christoph Ohliger Rabindra Pandey schrieb: Hi James, Thanks for this. Sounds very simple approach to me. However I did not understand what do you mean by - Follow the upgrade path from 1.2.3 to 2.3.4 on your new se

Re: [otrs] Issues with otrs 2.3.4 and Customer LDAP Auth

Hi Jeremy, have you checked the Schema of the LDAP server (check attribute mapping of Config.pm). Do a trace at the LDAP server to see unknown attributes. regards Christoph Jeremy Adams schrieb: Hi and greetings for the The Great State of Texas, Much like many of the users here, I too am ne

Re: [otrs] User LDAP authentication

I am not aware of any "fallback authentication", maybe that is possible. I am only using LDAP authentication (no r...@localhost), in case of failures that is done with a load balance/failover mechanism. Christoph Bart Wallace schrieb: Yes, I have the same setup/configuration - and now it works

Re: [otrs] User LDAP authentication

Both, think that is right. I am using for agent and customer interface the same eDir but with different authorization mechanism (group membership). regards Christoph Free BSD schrieb: Bart Wallace wrote: if I have a local OTRS agent account, when I enable $Self->{'AuthModule'} = 'Kernel:

Re: [otrs] User LDAP authentication

Bart, we are also using eDir. I think you have to change the Filter string to member $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; The attribut of the group is named member not memberUID. regards Christoph Bart Wallace schrieb: Hello, I have User LDAP authentication working using

Re: [otrs] Pictures in public FAQ

public FAQ. As I understand it, in these surroundings there is nothing to deal with group rights. I think, it really is the described bug. You can also see it, when you look in the html-sourcecode of the public or customer-FAQ. Greetings Markus Nagel Christoph Ohliger schrieb: Hi Michiel, Marku

Re: [otrs] Pictures in public FAQ

Hi Michiel, Markus, I also had this problem but its working for me now. I gave the rights for agent group users at the corresponding FAQ category ... regards Christoph Michiel Beijen schrieb: Hi Markus, Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460 The bug