Re: [otrs] stop solution time accounting

nobody ? You'd have to change the definition. That time is just the time between when the ticket was opened and now. You could probably change the calculation in the code, but I believe the intention in this case is to just administer the time spent on a ticket in the textbox that is a

Re: [otrs] stop solution time accounting

tomer respond 2 hours later the SLA count down finished since 1 hour.. And there are a lot off ticket in this state because i can't find anyway to stop the solution time count down there is no approch ? nobody in my case ? thx in advance, Regards, Damien BASTIE N

Re: [otrs] stop solution time accounting

-- Original Message - From: "Damien BASTIE" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Thursday, October 25, 2007 12:21 PM Subject: Re: [otrs] stop solution time accounting nobody ? Regards, Damien BASTIE Le 23 oct. 07, à 19:14,

Re: [otrs] stop solution time accounting

nobody ? Regards, Damien BASTIE Le 23 oct. 07, à 19:14, Damien BASTIE a écrit : Hi, There is any way to stop solution time accounting ? For example i have a queue with the solution time parameter set at 120 minutes, but if an agent is waiting a phone call, how can he "pause"

[otrs] stop solution time accounting

Hi, There is any way to stop solution time accounting ? For example i have a queue with the solution time parameter set at 120 minutes, but if an agent is waiting a phone call, how can he "pause" the ticket to prevent decrease of solution time ? Thanks in advance, Regards, Dam

[otrs] Escalation time unit

range value : First Response Time: 14 hours 59 minutes Update Time: 18 hours 59 minutes Solution Time: 85 hours 59 minutes Why i have this ? (using 2.2.1 version) Thanks in advance, Damien BASTIE ___ OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] type,service and SLA

ons: Ticket -> Core::Ticket and set to yes : Ticket::Service: If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). But i have a problem, when a Customer send a tickets there is no specific SLA applied.... Damien

[otrs] SLAs

to 5, Update Time to 30 and Solution Time to 120 and finally attached the service to a Customer But when i'm sending a mail with the Customer mail, there is no notification after 5 min, nothing happened..... I forgot something ? Damien BASTIE _

Re: [otrs] AgentTicketPrint using command line ?

e found an ugly solution by using "curl" curl -L -d "Lang=fr&User=$agentuser&Password=agentpassword&Action=Login" "https://myotrs.com/otrs/index.pl? Action=AgentTicketPrint&TicketID=$ticketid" -o $ticketnumber.pdf Damien BASTIE _

[otrs] AgentTicketPrint using command line ?

Hi, I'm trying to generate a PDF file for each Ticket that are in state "closed" Is There any way to use http://myotrs.com/otrs/index.pl? Action=AgentTicketPrint&TicketID=[ID_NUMBER] to get and store the PDF file without using webinterface ? Tha