Re: [otrs] Queue view on Dashboard

2009-12-15 Thread Diego Mayol
And how can you add a filter to show only the tickets in Raw queue (or another queue)? Regards, DM El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió: > Thanks Johannes > > It worked! > > > > > __ >

[otrs] Tickets moved list

2009-11-24 Thread Diego Mayol
Hi All: Can I see a list of tickets moved, from which queue to which queue have been moved, and who has moved they? Thank you. Regards, DM - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

[otrs] Raw tickets in dashboard

2009-11-13 Thread Diego Mayol
Hi All: Does anyone know how to add a new module in the dashboard just with the tickets from Raw Queue? Thank you Regards, DM - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] How to add a new column "last update" in Tickets lists?

2009-11-10 Thread Diego Mayol
Hi All: Does anyone know how to add a new column "last update" in Ticket Queue View? Currently there are the following column headers: Age From/Subject State Locked Queue Owner CustomerID I am using OTRS 2.4.5 on CentOS T

Re: [otrs] Disable auto add http link in ticket body text

2009-09-02 Thread Diego Mayol
Hi Martin I only want disable in "www.example.com" case. The problem is when I send information including a text as "FTP Host: www.example.com" and the recipient read it as "FTP Host: http://www.example.com"; This is causing a little confusion with inexperienced

[otrs] Disable auto add http link in ticket body text

2009-09-02 Thread Diego Mayol
Hi Everyone: Does anyone knows how to disable the auto add link feature in the ticket body text? When I send a ticket and contains e.g. www.mydomain.com , OTRS send it as http://www.mydomain.com and I would like to disable this feature. Thank you in advance. Regards, DM