Hello Juan,
You can configure the response format in
"Ticket::Frontend::ResponseFormat", via SysConfig.
Regards,
Elva
On 3/28/2011 9:48 AM, Juancho - wrote:
>
> Hi there!!!
> Ive created some "answers" to reply to the client and linked them to the
> queue.
> The problem is that when u have
Hello Ralph,
I have good news for you! There is a special module to achieve what your
boss wants: TimeAccounting, you can install it via Package Manager, it
is available in the repository http://ftp.otrs.org/. After you install
it, log out and in again to see the new toolbar element.
There is sti
ttp://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Output/HTML/Standard/AgentTimeAccountingEdit.dtl?revision=1.47&view=markup>
Thank you for your help!
Regards,
Elva
On 2/15/2011 12:56 PM, Elva Novoa wrote:
> Hi Marco,
>
> You are absolutely right, I just created a bug report:
&
e are not able to 'commit' the day with the
> checkbox selected.
>
> Excuse me if i'm not clear enough at every first shot ... :)
>
> --by mobile
> Il giorno 15/feb/2011 19.28, "Elva Novoa" ha scritto:
>> Hello Marco,
>>
>> If the futur
Hello Marco,
If the future date you are trying to add your working hours to is within
a valid period for your user and if it is a weekday and not weekend, you
should get the 3 checkboxes to select either on sick leave, on vacation
or on overtime leave.
I hope this helps!
Regards,
Elva
On 2/15/2
om the nightly backup. ASA i did this, data
> input was normalized.
>
> Hope I was clear enough, in case I'm available.
>
> Thank you.
>
> Ciao,
>
> MV
>
> On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:
>
>> Hi Marco,
>>
>> What do
Hi Marco,
What do you mean by "I'm not able to exit from the mandatory input
windows "?
Regards,
Elva
On 2/9/2011 2:13 AM, Marco Vannini wrote:
> Hi there,
>
> I've tryed out the new version because I was interested in "bulk" update on
> hour, but, since its installation, I'm not able to exit f
Hello Sébastien,
I think your problem lies in the fact that in the part where you granted
the privileges to your user, you specified the password "test" and on
your Config.pm you wrote "hot". Please try by either executing:
mysql --uroot --e "grant all on otrs.* to
'otrs@localhost' identified by
elley wrote:
> Yes, that's what agents are doing today - but customers aren't coming
> back to the web app to see them.
>
>
> On 1/13/11, Elva Novoa wrote:
>> You can add an "external note", this way, your customer will be able to
>> see it from
You can add an "external note", this way, your customer will be able to
see it from the customer interface :-) .
I hope this helps!
Regards,
Elva
On 1/13/2011 4:12 PM, Hugh Kelley wrote:
> Can a "reply" pull-down be added to the ticket zoom next to the "move queue"
> pull-down via sysconfig?
>
>
Hi Bon,
It all depends, if you have ticket or article free fields. If what you
created are ticket free fields (there are 16 available) and you add a
note with data on these fields, then yes, the next time you add a note
the previous data will be displayed and overwritten if you change it
(this als
Hello Leonardo,
Just register your groups in the "Group" section of
Frontend::Module###AdminImportExport, access to it through: Admin ->
SysConfig -> Group ImportExport -> Frontend::Admin::ModuleRegistration.
I hope this helps!
Regards,
Elva
On 12/6/2010 10:44 AM, Leonardo Certuche wrote:
> Hel
s/index.pl?Action=AdminCustomerUser;Nav=Agent).
>
> Below is a screen capture of my settings for AdminCustomerUser... your help
> is much appreciated!
>
> -Mark
>
> [cid:image002.jpg@01CB92D7.2409D840]
>
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]
, not a dropdown. Is there any way I can
> enable all CustomerID fields to become Company dropdowns?
>
> Thanks,
> Mark
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Elva
> Novoa
> Sent: Thursday, November 18, 2010 3:56 PM
> To: User questions and di
ay, November 18, 2010 2:39 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Customer Company
>
> Thanks
>
> I work with the version 2.4.7
>
> But how i make the link between the company and the client.
>
> Sorry but i don't find the option
&g
:
> Thanks
>
> I work with the version 2.4.7
>
> But how i make the link between the company and the client.
>
> Sorry but i don't find the option
>
>
>
> --- El mié, 11/17/10, Elva Novoa escribió:
>
> De: Elva Novoa
> Asunto: Re: [otrs] Customer Com
hen it will be used
as a flat table.
On 11/17/2010 1:09 PM, GARDAIS Ionel wrote:
> Hi Elva,
>
> How is it linked when using an LDAP Customer source ?
> How to assigne the company in the LDAP configuration ?
>
> Thanks,
> Ionel
>
>
>
> Le 17 nov. 2010 à 18:15, Elva Nov
On 11/16/2010 1:51 PM, Jober Mijares wrote:
> Then, maybe i'm confused but I thought that the function of the company
> client, is link several customers in just one company.
Hi Jober,
Actually you are right in the definition of Customer Company. You should
be able to create more than one custome
Go to the zoom view of the closed ticket and click on 'Reply' and you
have configured what I mentioned in my previous email, you will see the
option to choose the next state.
On 11/10/2010 11:54 AM, Serge A. Ribalchenko wrote:
> En mer, 10/11/2010 cx. 11:43 -0600, Elva Novoa scr
I forgot to mention that you need to configure some things via the
SysConfig in the agent interface:
Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes'
Ticket::Frontend::CustomerTicketZoom###StateType must include 'open'
Regads,
Elva
On 11/10
Hello,
Yes, it is possible for a customer to change the state of a ticket from
a closed state to an open one from the customer interface (customer.pl).
What the customer has to do is to add a new article and set the new
desired state for the ticket.
Regards,
Elva
On 11/10/2010 11:31 AM, Serge A
Hello Adam,
Since every user's working hours are related with a calendar, you can
configure it to fulfills your needs. Go to the SysConfig and search for
the calendar you want to modify. i.e., for Calendar 1:
TimeWorkingHours::Calendar1
To leave a flexible time reporting calendar, uncheck all th
It is possible to choose a different ticket number generator. Go to the
SysConfig and search for Ticket::NumberGenerator.
I hope this helps!
Regards,
Elva
On 11/8/2010 11:05 AM, Serge A. Ribalchenko wrote:
> Hi there,
>
> I have installed OTRS 3.0 beta6, just trying to implement it in our
> comp
Hello Julio,
If you want to create a new change, just ignore the template part that
comes at the beginning of the module and provide all the needed data for
the change. After you have successfully created it, you can register a
template using this change.
Regards,
Elva
On 11/3/2010 3:56 PM, DM_J
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