On Sun, 1 Jan 2012, Ugo Bellavance wrote:
On 2011-12-29 17:56, Eternity wrote:
Hi!
I have disabled the quote sign ">" in OTRS:
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
What version are you using? I think that in 3.x you don't need quotes.
I a
Hi!
I have disabled the quote sign ">" in OTRS:
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
My question: is there a way to have this different per queue?
Most queues are normal response to user queues where the quote sign are
very helpful, but some queues the answers goes into
