RE: [otrs] Two instances of OTRS

Hi Ike, I have several OTRS installed at same box & database engine every OTRS must be installed with its own folder & tables Carlos _ De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Ike Nnabugwu Enviado el: Martes, 15 de Abril de 2008 07:36 p.m. Para: otrs@otrs.org Asu

RE: [otrs] upgrade to version 2.2.6

Hi Agim I attach 2 email messages: my upgrade procedure and some comments from Niels Breunese. With both messages you can upgrade easily. Carlos _ De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Agim Cami Enviado el: Miércoles, 09 de Abril de 2008 10:16 a.m. Para: otrs@ot

RE: [otrs] Error cannot write to syslog with starting OTRS

Did you check write permissions on? Carlos, _ De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED] Enviado el: Miércoles, 12 de Marzo de 2008 12:16 p.m. Para: otrs@otrs.org Asunto: [otrs] Error cannot write to syslog with starting OTRS Hello As a new user I

RE: [otrs] grouping Customer users

Thanks a lot Nils I am talking about customer users nor agents. Manager & Domestic & International are employees at customer Company. They send tickets to queues supported by agents. Do you know a way to do that? Carlos, -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]

[otrs] grouping Customer users

Hi All, Is there a way to group customer users as follows? Company Manager Domestic Customer-101 Customer-102 Customer-103 etc International Customer-201 Customer-202 Customer-203 etc Rules: Customer user Manager can see al

RE: [otrs] Watcher limitations

Wow Sounds good Shawn Thanks a lot Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not. Carlos -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Shawn Beasley Enviado el:

[otrs] Watcher limitations

Hi list, Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other? Thanks for your answers Carlos, México ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.

[otrs] Comma instead of semicolon

Hi List, Do you know where/how to change the ";" at Search (CSV output) to use "," ? Thanks in advance Carlos ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.o

RE: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x

Thanks a lot Niels !!! -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Nils Breunese (Lemonbit) Enviado el: Martes, 04 de Marzo de 2008 02:22 p.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] I share my upgrading proc to 2.2.5 fro

[otrs] I share my upgrading proc to 2.2.5 from 2.1.x

Hi guys, Recently I upgrade my OTRS as follows: ( Basis: OTRS 2.1.x & FreeBSD 5.4 & Apache 2.1.4 & MySql 4.0.x ) 1 Download 2.2.5 version to temp area 2 Unzip 3 Move unziped files to production area 4 Stop crons & apache services to 2.1.x 5 Backup the 2.1.x data base the 2.1.x source

RE: [otrs] when phone ticket / email ticket

icket' simply creates a ticket in the queue, which the customer can view (if you give access). The 'email ticket' sends an email to the customer, so I only use that if I need that functionality. Josh On Tue, Feb 26, 2008 at 9:06 AM, Forms <[EMAIL PROTECTED]> wrote: Hi list,

[otrs] when phone ticket / email ticket

Hi list, Some guidelines to know when to use phone ticket (or email ticket) ? Thanks a lot Carlos, ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/

RE: RE: Re: [otrs] icons not showing in 2.2.4 and 2.2.5

Hi Andrew, Did you set-up the The "Core:Web" at "Framework" at "Sysconfig" ? You must specify the "FrontEnd::ImagePath" parameter acknowledge the icons. Try it. Carlos, México. -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Andrew Meyer Enviado el: Lune

[otrs] Hiding tickets between agents

Hi, I would like to hide some tickets between agents: Quality Assurance Tickets must be always hide to Tech Support Agents. Billing Tickets must be always hide to Tech Support Agents. I did try it with roling/grouping options but the Search option let the Agent search & find all kind of ticke