AW: [otrs] new OTRS installation

nfig options!!! # # # # # # # This line: $Self->{Home} = '/yourpath/otrs'; Gregor Armann ___ OTRS mai

Antw: RE: [otrs] SLA Management

just add a new field to the customer data (look at http://doc.otrs.org/1.1/html/customer-user-backend.html) Grey -- Gregor Weissmann - Zentraler Informatikdienst(ZID) der Boku/Wien [EMAIL PROTECTED] (phone) +43 1 47654 2142 (fax) +43 1 47654 2149 >>> [EMAIL PROTECTED] 07.08.2003

Antw: Re: [otrs] Customer User Backend with Novell eDirectory

$Self->{SearchUserPw} = $Self->{ConfigObject}->Get('CustomerUser')->{'Params'}->{'UserPw'} || ''; (notice the capital lower w in UserPw) works fine after changing this... Grey -- Gregor Weissmann - Zentraler Informatikdienst(ZID) der Boku/Wie

[otrs] Customer User Backend with Novell eDirectory

[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # ldapsearch -h lacerta -D cn=ldap,o=lacerta -w pw -x uid=grey version:

Re: [otrs] Messages not being removed from server

Oh yes, several times, made a hughe mess. We switched to the fetchmail config and now its running great (and has antispam filter built in :) Gregor ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Feat. Req: Protocol Variable

Hey, Little thing: you have a variable for and if you could add one for the protocol type https: or http that would make OTRS even more complete :) B.T.W: we are using OTRS now since a week (400 Tickets a day) and it is far superior to the other ones out there! Thanks for all your afford! __

Re: [otrs] How can I add a ticket ?

TelephoneView for example. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Compose answer - Feature request :)

First of all, thanks to the developers! We just switched to OTRS and its amazing! Now the the question, We have many,many prewritten RESPONSES, and so the screen gets quite cluttered. Would it be possible to have an OPTION to show the "Compose answer (email)" in a dropdown list? Thanks ___

[otrs] Mass action

Hello,   We are looking for a possibility to move,close, change status...on multiple tickets from queue view and search result page. (mass action function) For example if you can see already that the next 5 tickets are spam, or 20 tickets need to be moved in to queue X I would imagine it like

Re: [otrs] mkStats.pl

You need to install the GD perl libraries. See documentation. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

OTRS 1.0RC3 on Apache 2.0 > Hi Gregor, > > On Tue, Feb 11, 2003 at 02:07:18PM -0800, Gregor wrote: > > Yes, that worked, when I click on the link it logs in the system. > > > > everytime I do something like creating a ticket, it comes up with document > > moved

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

Yes, that worked, when I click on the link it logs in the system. everytime I do something like creating a ticket, it comes up with document moved when I click on it it goes on and seems to work. Gregor ___ OTRS mailing list: otrs - Webpage: http

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

Hey Martin I'm sure you are busy as hell in preparation of your upcoming release but did you have a chance to look at the second trace I have sent about the index.pl? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

Hey, the funny thing with the installer.pl is it can not write to the Config.pm its telling me. Anyway: Here the index.pl when I use type in the username and password and hit LOGIN.: Its creating a loop with this output: modperl_filter_add_connection: no InputFilter handlers configured (connectio

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

I just build mod_perl2 from the CVS but no change so I enabled PerlTrace. I'm pretty bad at perl so maybe sombody can see whats wrong here: modperl_filter_add_connection: no InputFilter handlers configured (connection) modperl_filter_add_connection: no OutputFilter handlers configured (connection)

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

I enabled debugging and get the following error: [Wed Feb 5 19:07:29 2003][Error][Kernel::System::AuthSession::IPC::WriteSHM][79] Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! [Wed Feb 5 19:07:29 2003][Debug][ModPerl::ROOT::ModPerl::Registry::opt_o

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

s like any interaction with the DB hangs. For example right on the login page after I hit LOGIN it simply hangs for 5 minutes nothing in the error log sadly. Thank you so much for all your help! Gregor ___ OTRS mailing list: otrs - Webpage: http://otrs.or

Re: [otrs] OTRS 1.0RC3 on Apache 2.0

IL PROTECTED]> Sent: Wednesday, February 05, 2003 1:26 PM Subject: Re: [otrs] OTRS 1.0RC3 on Apache 2.0 > Hi Gregor, > > On Wed, Feb 05, 2003 at 09:23:01AM -0800, Gregor wrote: > > I started testing with mod_perl and the startupscript as delivered in RC3 > > > > and ge

[otrs] OTRS 1.0RC3 on Apache 2.0

og.pm line 60.--- I changed permissions as described in the Docu and also for testing made a chmod 777 over the whole otrs path but nothing helped.   Any ideas? Thanks Gregor