[otrs] HowTo stop Admin from re-opening tickets

Everytime I close a ticket, the system re-opens the case. Has anyone ran into this problem? Any help will be greatly appreciated. -- JC Boursiquot begin:vcard fn:JC Boursiquot n:Boursiquot;JC org:B-MAS, LLC adr:;;2849 CR 210 W Suite 107 PMB 201 ;Jacksonville;FL;32259;USA email;internet

Re: [otrs] Authentication (User's and Admin's) Question?

ists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > JC Boursiquot, CIO B-MAS, LLC. Voice (904)652-2052 x2000 Fax (904)339-9141 *** E-MAIL CONFIDENTIALITY *** This e-mail may con

Re: [otrs] Ticket Escalation every 20 minutes problem ***URGENT***

gt; /dev/null > > My Modification to this Line: > > 0 8,10,12,14,16,18 * * 1-5 $HOME/bin/GenericAgent.pl >> /dev/null > > Expl.: i want to receive escalation emails every 2 full hours between 8 > am and 6 pm, from Monday to Friday. > > hth > > JC Boursiquot w

[otrs] Ticket Escalation every 20 minutes problem ***URGENT***

Does anyone know how to turn off ticket escalations. The OTRS system is escalating open and closed tickets every 20 minutes. I have all queues and sub-queues notification field Escalation time (minutes): are set to 0. JC Boursiquot ___ OTRS mailing

[otrs] Ticket Escalation problem

I keep getting Ticket Escalation emails about closed tickets. How do I fix that? JC Boursiquot ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] *** Newbie Help *** Cannot receive mail in OTRS

I have been trying to get the mail to go to any queue in OTRS to no avail. The test email file worked fine. I want to use procmail to get the emails into the system. Can anyone share their procmail conf file? I thank you in advance for you help. JC Boursiquot

RE: [otrs] Customer page modifications *** NEWBIE HELP ***

gt; Suite 204 > Marietta, GA 30066 > > [EMAIL PROTECTED] > www.cohnconsultingcorp.com > > tel: 404-723-7923 > fax: 770-321-4497 > > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JC > Boursiquot > Sent: Monday, F

[otrs] Customer page modifications *** NEWBIE HELP ***

Where is the file to modify the look and feel for the customer logon page? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder C