What is the measurment of the 'work units', minutes? So far that's what I've
been using it for but I'd feel better if I knew from someone who's more
experienced with it.
Thanks,
James
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I created my states and left defined them as open (which doesn't show up in the
field if I'm following you). I see pending and close in the menu selection (in
zoom). I think if I change them to a 'pending' state type I could then see them.
I wanted to have a state that let's the service desk know
I know this may sound silly but can someone let me know what this does? We're in
the process of piloting this and I can't figure it out (I looked in the
doc's...)
Thanks,
James
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Hello All,
Is there any other way to change the state of a ticket other than creating or
contacting a customer? I created a couple of new states but can only see them
when I contact someone.
I would like to see these fields in the zoom view.
Thanks,
James
__
Thanks Mike!
"User questions and discussions about OTRS.org" <otrs@otrs.org>
wrote:
> Mine is in /opt/otrs/var/httpd/htdocs/images/Standard
>
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James
Marcinek
> Sent: F
questions and discussions about OTRS.org" <otrs@otrs.org>
wrote:
> It is in the CustomerHeader.dtl file for whichever theme you are using. Here
is an extrac of mine...
>
>
>
>
>
> My Helpdesk
>
>
>
> Mike
>
> -Original Message-
> Fr
Hello Everyone,
Can someone point me to the file that I need to modify to put a company logo in?
I recall the customer logon site has this available. I believe it's in the
CustomerHeader.dtl file. I found and modified the Syntax. I was looking for the
'add logo here...' text (something like that a
Has added additional reports (queries) into the stats feature? I would like to
create statistics (eg Open tickets, created tickets but no-one takes ownership,
etc). I have requests for these types of reports and would like to keep it
within OTRS and not have to create separate web pages for this. I
Hello,
I guess maybe I need some advice on how to go about this now.
Let me give a few facts about how this will probably be deployed:
The majority of items tickets will be for external customers; however the web
site will be on the intranet and not be available for external customers. The
ticke
e 2000 users on AD. Even if you only
have 5 users on AD, it's still worth it, because you can have more than 1 BD per
installation.
>
> Just my 1EUR.
>
> Have a nice weekend,
>
> Duarte
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTEC
Hello Everyone,
I'm at the experimentation phase of OTRS and would like to know if it is worth
integrating with Active Directory? The majority of the customers will external
so I do not believe the customer integration would be worth while. I would like
to hear from those who have worked with this
ort
> requests go right to a specific queue, but your end users will need
> to know what to send to where.
>
> Volume would dictate I think
>
> On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:
>
> > Thanks for the reply.
> >
> > I added the user information as
urations should be in the Kernel/Config/Defaults.pm
> file for your reference. Also, check out the 1.3.2 documentation online as
> it provides decent instructions on getting cronjobs to work.
>
> Thanks,
>
> Brad
>
>
> -Original Message-
> From: [EMAIL PROTECTED] [mail
Hello Everyone,
I just started using OTRS and have configuration questions that I hope someone
can answer for me. I have been reading through the manual but I'm not getting
enough out of it to grab the concepts.
I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has
been
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