Re: [otrs] ModPerl

Hi folks I found the solution http://stackoverflow.com/questions/9616071/how-to-improve-the-performance-of-otrs thanks for ypur help! De: Carlos Andrés Gallego Arboleda Para: Jober Mijares ; User questions and discussions about OTRS. Enviado: Jueves, 1

[otrs] ModPerl

Hello people, I've a serious problem,  when I try to reply a ticket, OTRS takes long time charging the template or the page When I choose the option Note or Close the ticket, OTRS charged quickly, but when I try to reply a ticket it takes long time and it's really annoying.   I have mod_perl to

Re: [otrs] Rv: Mail, alias, and login - As a unique client

- As a unique client Yeah, we also spotted the problem. But haven't looked at a solution because manually changing the ticket's customer was ok for us. I wonder why declaring several emails for a customer wouldn't work? BR, Cyrille Le 27/03/2012 17:35, Jober Mijares a écrit 

[otrs] Rv: Mail, alias, and login - As a unique client

Hi! Any help? :s - Mensaje reenviado - De: Jober Mijares Para: User questions and discussions about OTRS. Enviado: Viernes, marzo 23, 2012 11:32 A.M. Asunto: [otrs] Mail, alias, and login - As a unique client Hi folks I have a situation trying to setting OTRS 3.1.2, exactly with

[otrs] Mail, alias, and login - As a unique client

Hi folks I have a situation trying to setting OTRS 3.1.2, exactly with the customer: We have the next configuration in our LDAP rmija...@123.com ---> alias ronna.mija...@123.com > mail rmijares  > login So, if i sent a message from thunderbird, depends of my configuration, OTRS could r

Re: [otrs] Package Project Management

source of the package. Thanks for the help --- El lun, 2/21/11, Nils Leideck escribió: De: Nils Leideck Asunto: Re: [otrs] Package Project Management A: "User questions and discussions about OTRS." Fecha: lunes, 21 de febrero de 2011, 06:17 pm On 21.02.2011, at 21:23, Alexander H

[otrs] Package Project Management

Hi everybody I have almost 4 years using OTRS, currently i use the version 2.4.7, and i have a question. Almost six months ago i remember having tried a package for Management Projects, but now i search the package and i can't find. Where is the package? Please if anybody can help me, i appre

[otrs] time-related fields

Hi!!! Where can I enable the fields in the administrator of the system?  escalation_response_time escalation_update_time escalation_solution_time escalation_time I make this question because i used the system from de Sept 15th, and when i gender the Statistics, the system don't shows me no data

Re: [otrs] Customer Company

external. Thanks a lot!!! --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i&#

Re: [otrs] Customer Company

S." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i'm confused but I thought that the function of the company > client, is link several customers in just one company. Hi Jober, Actually you are right in the definition of Cu

[otrs] Customer Company

Hi! I have a question: What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message: : Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT INTO customer_company ( customer_id, name, street, zip,

[otrs] Some questions!!

Good mornig What's means? pending auto close+ pending auto close- And how can i use the link PENDING in the ticket Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

[otrs] What is the diference between invalid and invalid temporarily

Good afternoon What is the diference between invalid and invalid temporarily Thanks!! Buenas tardes ¿Cuál es la diferencia entre inválido e inválido temporalmente? Gracias - OTRS mailing list: otrs - Webpage:

[otrs] Diference

Hi, What is the diference between the ticket's states "NEW" and "OPEN" Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

[otrs] parameterize the system in Venezuela

Hi, I use OTRS however i want to know if in Venezuela exist a partner who can helpme to parameterize the system. thanks a lot!!! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

[otrs] time units

Hi!!! I try to find the meaning of the Time Units however i didn't find the route Ticket::Frontend::TimeUnits, in the SysConfig. Two questions: Why i can't see the item Ticket::Frontend::TimeUnits? What's means TimeUnits? I use The version 2.4.7, under debian Thanks!! ---

[otrs] Knowledge base

Hi to everybody.. I have a question: The module FAQ, works like Knowledge base? Thanks :D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.