[otrs] ports

Any chance i can get a list of ports needed for basic use of OTRS? (as in for web access, mostly for admin use) I need to make some changes to my firewall, and just specifying (allow)[ip.address,tcp,80] isn't cutting it. Thanks, Jon. ___ OTRS mailing l

RE: [otrs] OTRS 1.0RC3 on Apache 2.0

>Another interesting fact: >When I call the installer.pl I get Kernel/Config.pm isn't writable. ehh...i had the same problem. i wasn't sure it was a bug or me doing something wrong, so i didn't report it. every time i got that error i would open Config.pm in vi, :wq, and then retry installer.pl

RE: [otrs] print report

[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of > Martin Edenhofer > Sent: Friday, January 10, 2003 11:24 AM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] print report > > > Hi Jon, > > On Fri, Jan 10, 2003 at 10:01:10AM -0600, Jon Conkle wrote: > > heh. Yeah, t

RE: [otrs] print report

January 09, 2003 5:47 PM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] print report > > > Hi Jon, > > On Thu, Jan 09, 2003 at 10:13:40AM -0600, Jon Conkle wrote: > > OTRS has been up and running nicely for almost a month now. We're very > > happy with i

[otrs] print report

OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets? Thanks, Jon Conkle ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] auto-reply

04:05:16PM -0600, Jon Conkle wrote: >the way i have it set up, there are only two email addresses in OTRS - >the default otrs@localhost, and the one i added - >[EMAIL PROTECTED] I set the default otrs@localhost to be invalid, >so the only option would be the rma@ one. I also set this e

[otrs] auto-reply

from'. However, every time i test this out (test user creates ticket), the auto response always shows OTRS System (otrs@localhost) in the From: header instead of the rma@. What am I missing here? -- Jon Conkle ___ OTRS mailing list: otrs - Web

Re: [otrs] index.pl

Okay, i checked the apache error log and the only thing relevant i can find is this: [error] /opt/OpenTRS/bin/cgi-bin/index.html not found or unable to stat Martin Edenhofer wrote: Hi Jon, On Mon, Dec 09, 2002 at 11:15:11AM -0600, Jon Conkle wrote: >Any ideas as to why when i try going

[otrs] index.pl

Any ideas as to why when i try going to the admin login page in a browser it automatically tries downloading index.pl instead of serving the page, and how i can fix this? customer login works just fine.. -- Jon Conkle Technical Sales and Support 1308 Dealers Ave. New Orleans, LA 70123 US Toll

[otrs] adding a customer user

bmit a request for a login, wait for a reply and then go log in.. All customers would have the same limited priveleges. -- Jon Conkle ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h

Re: [otrs] cron

Okay, i created user otrs before i installed OTRS. However, for some reason a home directory was never created for that user (i never noticed until now). So i assume that when OTRS is installing, it's supposed to copy a bunch of stuff into that home directory? that's the problem? if so, do

[otrs] cron

okay, after modifying crontab, I now get the following error message: Use of uninitialized value in concatenation <.> or string at /opt/OpenTRS/bin/UnlockTickets.pl line 25. Can't locate Kernel/Config.pm in @INC <@INC contains: /../ ___ OTRS mailing lis

[otrs] cron

I keep getting these error messages in the daily status emails: /bin/sh: line 1: /home/otrs/bin/UnlockTickets.pl: No such file or directory /bin/sh: line 1: /home/otrs/bin/DeleteSessionIDs.pl: No such file or directory I'm assuming the cron job is trying to run these scripts, but looking in the