Re: [otrs] Great Open Source OTRS Tool for free called: ((OTRS - Manager))

Aye its maybe cool but its only usefull with Windows ... I'll wait release in order to test it into Fedora or Debian. Best Regards, Julien. -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de [EMAIL PROTECTED] Envoyé : vendredi 25 avril 2008 15:11 À : otrs

RE: [otrs] System Response

Is it possible to have the same function used by Normal response for the auto response module ? Regards, Julien. -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Arnold Ligtvoet Envoyé : lundi 31 mars 2008 14:00 À : User questions and discussions about O

[otrs] System Response

Hi, I would know if it's possible to add an attachment file to an auto response ? Because I saw it's possible to do it by normal response but I would it for auto response. Can you help me. Many Thx! Regards, Julian. ___ OTRS mailing li

RE: [otrs] Notification Question

EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Notification Question Importance : Haute Yes but the problem is the following: I'm notified when I have a n

RE: [otrs] Notification Question

Hi Shawn, OK cool can you just say to me so which file or files should i take a look if i wanna try to modify it ? Many thx for your help! Julien. -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Shawn Beasley Envoyé : samedi 15 mars 2008 14:13 À : Use

RE: [otrs] Notification Question

about OTRS.org Objet : Re: [otrs] Notification Question Hi Julien, > Someone have an idea about my problem and my last request ? > > Thx. > > Best Regards, > Julian. > > -Message d'origine- > De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part > de Juli

RE: [otrs] Notification Question

, > Julian. > > -Message d'origine- > De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part > de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User > questions and discussions about OTRS.org' > Objet : RE: [otrs] Notification Question I

RE: [otrs] Notification Question

Someone have an idea about my problem and my last request ? Thx. Best Regards, Julian. -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and discussions about OTRS.org&#

RE: [otrs] Notification Question

Yes but the problem is the following: I'm notified when I have a new ticket in a queue but it's always using the default address system. I would be notified by different address following the Queue. For example: I have 3 queue: File Hard::1 File Hard::2 File Hard::3 I would for each Ticket c

[otrs] Notification Question

Hi Guys, I would know if it's possible to use different sender for notification for a new ticket by each Queue. For example: For an queue called "prod" I would use sender [EMAIL PROTECTED] for notification for a new ticket. For an queue called "prod2" I would use sender [EMAIL PROTE

RE: [otrs] Ticket Reply

iscussions about OTRS.org Objet : Re: [otrs] Ticket Reply В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а): > 1) OTRS send mail notification for a new ticket to an Customer (with > sender= [EMAIL PROTECTED]) > 2) When Customer do reply it's r

[otrs] Ticket Reply

Hello all, -My problem is the following : 1) OTRS send mail notification for a new ticket to an Customer (with sender= [EMAIL PROTECTED]) 2) When Customer do reply it's reply to [EMAIL PROTECTED] - I would change the receiver when people reply to a notifica

RE: [otrs] Time-Accountig

Yes i’m searching too a document about it. Many Thx! Julian. De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Agim Cami Envoyé : lundi 26 novembre 2007 12:57 À : otrs@otrs.org Objet : [otrs] Time-Accountig Hello, I have seen today that the Time accounting module is avail

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

i hope that gets you started. im not quite sure about the FAQ portion (i dont dabble in that much), maybe someone else with a similar need will chime in? -Andy From: [EMAIL PROTECTED] on behalf of Julien CHAMPSEIX Sent: Fri 11/23/2007 4:28 AM To: 'U

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Please can i have some help about it. I would test this address book. Regards, Julien. De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : mercredi 21 novembre 2007 12:37 À : 'User questions and discussions about OTRS.org' Objet : RE: [otr

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Andy, How can I to set up it because in doc I didn’t see this point about it. Best regards, Julian. De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : lundi 19 novembre 2007 17:43 À : 'User questions and discussions about OTRS.org'

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

) Create an LDAP db with your “contacts”, why wouldn’t that work? 2) Huh? -Andy Lubel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Julien CHAMPSEIX Sent: Sunday, November 18, 2007 2:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Ad

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Any body have any idea about my request ? Kinds Regards, Julien. De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : vendredi 16 novembre 2007 10:49 À : otrs@otrs.org Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Importance : Haute

[otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Hello Everybody, I have 2 request for the OTRS community : 1) I would know how it's possible to add or create an address book into OTRS ? If yes how can I enable it or create it. And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option.