[otrs] OTRS vulnerability.

2007-05-17 Thread Mark D. Wallace
Hi All, This exploit is listed as affecting 2.0.4, and possibly others. Has anyone discovered if it affects 1.3.3? Description: ciri has reported some vulnerabilities in OTRS (Open Ticket Request System), which can be exploited by malicious people to conduct cross- site scripting and cross

[otrs] User Peter Andersen!!!! STOP!

2006-12-26 Thread Mark D. Wallace
Please!!! Do something about this user spamming the list... I have hundreds of these messages in my inbox. On Tue, 26 Dec 2006 16:20:46 +0100 Peter Andersén <[EMAIL PROTECTED]> wrote: Hej Jag är Pappaledig fram till slutet av februari. jag finns på telefon till och från. Peter Andersén

[otrs] Pending Auto Close question

2006-11-03 Thread Mark D. Wallace
I could not find a description of how the "pending auto close- " and "pending auto close +" features work in OTRS. I have set a few test tickets to close at specified times and they do not autoclose using either of the selections above. There is however a "Pending till: -6 minutes" time i

Re: [otrs] Feature request: call topic

2006-04-07 Thread Mark D. Wallace
For my effort, I created a javascript that fills in the subject and body area of a new ticket with predefined information. Only one of our groups needs this feature so the display is dependent on the current agents group. The feature includes a list of ticket topics on the right hand side of t

Re: [otrs] Postmaster Filter Question

2006-02-28 Thread Mark D. Wallace
ecial" tickets to a specific agent at the time OTRS recieves them using the Postmaster Filter feature Is there a way? Thanks, Mark On Tue, 28 Feb 2006 08:14:30 +0100 Alexander Scholler <[EMAIL PROTECTED]> wrote: Hi Mark, Mark D. Wallace schrieb: I have a number of filters in

[otrs] Postmaster Filter Question

2006-02-27 Thread Mark D. Wallace
I have a number of filters in place that route tickets to corresponding queues. What I would like to also do is assign a particular agent to tickets coming into OTRS that are routed to a specified queue. In the "Set" header area for the "PostMaster Filter" feature there is a choice for a queue