[otrs] Salutation expansion

My salutations don't expand the variables. gets expanded correctly though. Is this intended behavior? Is it possible to edit some template, so I can get the other two expanded as well? Tia, Mark ___ OTRS mailing list: otrs - Webpage: http://o

[otrs] Closed/Solved ticket notification ?

Hi, Is there some way to setup OTRS, so the customer of ticket gets an email when his ticket is closed (succesful or not) ? Tia, Mark ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

Re[2]: [otrs] Junkmail button

<[EMAIL PROTECTED]> wrote: > Hi Mark, > > On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote: > > > Would it be possible to make a button/link (next to the Lock, Zoom, > > Close, etc. buttons) in the Queue view, that would move a ticket to the > > Junk

Re[2]: [otrs] Generic Agent feature question

Is procmail still used when fetching mail from POP3 accounts from within OTRS? I'm dealing with the same problem :) - Mark On Wed, 19 Feb 2003 15:59:33 +0100 Stefan Schmidt <[EMAIL PROTECTED]> wrote: > Hi, > > On Wednesday 19 February 2003 15:13, Marc Scheuffler wrote: > > Is the following pr

[otrs] Junkmail button

Hi, Would it be possible to make a button/link (next to the Lock, Zoom, Close, etc. buttons) in the Queue view, that would move a ticket to the Junk queue (or maybe delete it)? We get a lot of spam in some of our queues and it takes time to close all those tickets :( Any better ideas? Thanks