[otrs] SLA times seem to ignore WorkingHours

I have a fresh install of OTRS 2.3.4. I have a ticket with an sla that has escalation times filled out for it, I have the working hours set and a calendar with the same settings set as the calendar for my queues, the problem i'm seeing is that even when outside of the working hours, the countdown

[otrs] OTRS 2.2.5 Aget Interface email

Hello, We are looking to setup the E-Mail Agent Interface in OTRS 2.2.5, it works for agents, but as soon as a customer replies to a note sent from an agent either via the web ui or email, the customer gets a message from OTRS stating: "Sorry, AgentEmail rejected because no found!". The way

[otrs] AutoIncriment ticket counter

Is there a limit to the number of unique ticket numbers that can be generated by the AutoIncriment ticket number generator? I remember reading something about it, but I can't find what i read now. Mike ___ OTRS mailing list: otrs - Webpage: http://otrs

Re: [otrs] Customer notifications

Nils Breunese (Lemonbit) wrote: Mike Clayton wrote: Is there a way to have notes that are added to a ticket by an agent sent to the customer? Why not just send a reply? Nils Breunese. That works, and does what we wanted, Thanks for the answer. but just out of curiosity, why couldn'

[otrs] Customer notifications

Is there a way to have notes that are added to a ticket by an agent sent to the customer? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs S

Re: [otrs] Reporting feature availibilty

Having been asked to do this by my manager, this was my solution: pass a pre-encoded set of post variables to lynx, dump the server's response to stdout, and pipe it all in to an html e-mail. and just run the script from cron. the sed command in there keeps the e-mail client from trying to prin

[otrs] Customer notification on external note

I have been looking for a way to have OTRS send the customer a notification when an agent adds an external note, is this possible? Preferably containing the text of the note Thanks Mike CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intende

Re: [otrs] Customer logins

This is what we use for authenticating/etc against AD: In Kernel/Config.pm: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'IP-Addr'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=SOMEPLACE,dc=TLD'; $Self->{'Customer::A

Re: [otrs] New ticket notifications

3: #    if ($Param{NoAgentNotify}) { #    # return ArticleID #    return $ArticleID; #    } Mike Clayton wrote: The agent has to have the queues selected in "My Queues" and "New Ticket Notification" set to yes in their preferences is all i believe was necesesary for it t

Re: [otrs] New ticket notifications

iation to agents for open tickets w/ no owners? I haven't got that far yet. Thanks, Chad Chad Roth Advisen 205 East 42 Street New York, NY 10017 1.212.897.4792 (d) 1.917.428.8966 (c) [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Be

[otrs] New ticket notifications

Hi, I'm currently running OTRS 2.1.4, and would like it to send e-mail to agents about new tickets for _every_ ticket, no matter it's state or owner/etc Currently, I have only been able to get OTRS to send us notifications for open tickets with no owner, but would like it to notify us of any ti

[otrs] LDAP (ActiveDirectory) customer authentication problem

I realize this question has been beaten to a pulp, but after three days of searching, i haven't found any answer, so here goes: I'm trying to authenticate customers against our active directory domain, it works fine if the customer has been added to the DB manually, but if not, all i get is: "