Tyler Hepworth wrote:
On Mon, 04 Oct 2004 09:19:30 -0500, OTRS main list <[EMAIL PROTECTED]> wrote:
Is it possible to allow one customer to read (or even, perhaps, modify)
another customer's tickets? For example, we want all the customers who
work in Department A to be able to rea
Pete McDonnell wrote:
Please do pardon my ignorace... TLS? I'm no expert at LDAP... That code
segment was taken from searching through posts on the lists.otrs.org server.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
That looks very similar to what I have for a non-TLS
connec
When creating a ticket under "Phone-Ticket", after choosing the queue,
the list of owners in the pulldown does not reflect the full list of
possible ticket owners. Strangely, it lists _some_ of them, but not all.
I noticed another post about this some time ago, but no satisfactory
resolution.
Is it possible to allow one customer to read (or even, perhaps, modify)
another customer's tickets? For example, we want all the customers who
work in Department A to be able to read all other Department A
customers' tickets, but not be able to read any tickets for customers
who work in Departm
Martin Edenhofer wrote:
Hi,
OTRS main list wrote:
I tried to create an input box for a free field in AgentPhone.dtl as
I did in CustomerMessageNew.dtl, but it does not work. That is, I
added the code
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeTextField1"}
to Age
I tried to create an input box for a free field in AgentPhone.dtl as I
did in CustomerMessageNew.dtl, but it does not work. That is, I added
the code
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeTextField1"}
to AgentPhone.dtl.
Is this feature restricted only to CustomerMessageNew.dtl, o
In the documentation on using LDAP to authenticate, to restrict access
to a list of people it is recommended that a posixGroup be created. I
know how to create a "regular" group in the Active Directory, but how do
I make a "posixGroup"? Is there some special tool that comes with
Windows 2000 Se
