Re: [otrs] How to Ticket feedback in OTRS

: > You should use PackageManager inside Admin area. You can also download it > manually here <http://ftp.otrs.org/pub/otrs/packages/> and use opm.plcommand > in bin directory (launch > opm.pl without param for info on usage) > > HTH > > MV > > > On Wed, M

Re: [otrs] How to Ticket feedback in OTRS

Sorry My Question was not clear.. >From where should I download the package "Survey"Does it come by default with OTRS 2.4 I cannot find that in otrs.org site also I am running OTRS 2.4.5 and ITSM 1.3 in Windows environment. On Tue, May 18, 2010 at 6:13 PM, Alexander Halle w

Re: [otrs] Stats for Ticket Responsible

Can somebody Help me on this .. How to include Ticket responsible /Ticket Owner when taking stats (I want to know the no of calls resolved by by each agent against a week) On Tue, May 18, 2010 at 3:54 PM, Otrs User wrote: > Hi > > Can anybody Pl tell me how can I get a statistics

[otrs] Stats for Ticket Responsible

Hi Can anybody Pl tell me how can I get a statistics for calls resolved by each agent based on Ticket Responsible and Ticket Owner field. I tried different option in Stats module , but could not locate the same. Thanks & Regards

Re: [otrs] How to Ticket feedback in OTRS

Nils Leideck Thanks a lot , Sorry Pl tell me were to get that Package "Survey" Thanks On Thu, May 13, 2010 at 5:46 PM, Nils Leideck - ITSM < nils.leid...@leidex.net> wrote: > Hi, > > On 13.05.2010, at 14:09, Otrs User wrote: > > Can somebody Tell me if we can h

[otrs] How to Ticket feedback in OTRS

Hi Can somebody Tell me if we can have a online survey for tickets closed throu OTRS - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] Ticket on hold

Hi Can anybody Please telll how to define a Ticket State "Hold" and time for which the ticket state is Hold , should not be calculated for Average resolution time. Regards Rupa - OTRS mailing list: otrs - Webpage: http://otrs.or

Re: [otrs] Automatically send list of all open tickets everyday

Hi Alxendar I am using windows OTRS version , where can I find the script file , and can I schedule the script to run in windows. Thanks Rupa On Sun, Dec 13, 2009 at 5:58 AM, Alexander Halle wrote: > Otrs User wrote : > > Is it possible that OTRS will send all the open tickets

[otrs] Automatically send list of all open tickets everyday

Hi all Is it possible that OTRS will send all the open tickets (pending tickets) everyday in night to list of e-mail ID. Regards Rupa == - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip

Re: [otrs] Customer DB import from excel sheet

:30 PM, Alexander Halle wrote: > Otrs User wrote : > [...] > > I installed the client and found the table (customer_user) >> I inserted a column of my choice thru sql client. >> But in OTRS under customer database I could not see that cloumn , do I >> need to any oth

Re: [otrs] Customer DB import from excel sheet

Hello Alxendar Thanks for that great clue. I installed the client and found the table (customer_user) I inserted a column of my choice thru sql client. But in OTRS under customer database I could not see that cloumn , do I need to any other changes to show on frontend. It is seen in the sql clie

[otrs] Customer DB import from excel sheet

Hi I have OTRS Windows 2.4.5 installed I have customer Info with fields like (Name , location , E-mail ID and Phone) in excel sheet , Can I import it in OTRS customer database and overwrite the existing field How can I edit a customer database to have my own details Thanks Rupa ---

Re: [otrs] Raw queue ticket generation stopping

> **ITCall - Your Partner in Telecom and Contact Center Services!** * > > *[image: ITCalllogoSmall]*** > > Tel: +31 (0) 10 707 38 98 > Mob: +31 (0) 6 234 95 069 > Fax: +31 (0) 10 519 08 70 > E-mail: nvanadric...@itcall.nl > > Rodenrijseweg 70 > 2651 BV BERKEL & RODENRIJ

Re: [otrs] Raw queue ticket generation stopping

1 (0) 6 234 95 069 > Fax: +31 (0) 10 519 08 70 > E-mail: nvanadric...@itcall.nl > > Rodenrijseweg 70 > 2651 BV BERKEL & RODENRIJS > > > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Otrs User > *Sent:* zondag

Re: [otrs] Raw queue ticket generation stopping

Hi, Someone can help me on this . Thanks On Fri, Dec 4, 2009 at 7:28 PM, Otrs User wrote: > Hi All > > I have just installed OTRS 2.4.5 on windows machine and did basic > configuration. > A ticket is generated automatically when new mail is received in RAW .Can I > stop

[otrs] Raw queue ticket generation stopping

Hi All I have just installed OTRS 2.4.5 on windows machine and did basic configuration. A ticket is generated automatically when new mail is received in RAW .Can I stop this and create a ticket only when when moved to a specifc queue (Eg Queue which i created Active calls) Thanks

Re: [otrs] What would cause Followups to go to the wrong agent?

e you will see the notification settings. You will need to also highlight the queues that you want these notifications for. HTH, -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of otrs user Sent: Monday, August 06, 2007 2:26 PM To: otrs@otrs

[otrs] What would cause Followups to go to the wrong agent?

Hi, What would cause followups to go to the wrong agent? I have an agent that is not receiving followup notification when a customer replies to a ticket. Instead, the followup is going to an agent that is not involved with the ticket in any way. I've browsed the MySQL data to look for proble

Re: [otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1

- Original Message From: otrs user <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org Sent: Wednesday, July 25, 2007 9:44:44 AM Subject: Re: [otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1 Hi, Has any one any idea w

Re: [otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1

Hi, Has any one any idea why one agent's follow up notifications are never being sent to that agent, but instead are sent to three unrelated agents? All other agent's work just fine. OTRS 2.2.1 on Centos 3.8, datastore is MySQL 5.0 Cheers, -- Charlie Bronson ___

[otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1

Greetings, I would appreciate any assistance debugging this lack of agent follow up after my upgrade. My OS is Centos 3.8 (Red Hat Enterprise clone) Perl Version 5.8.0 Apache 2.0.46-68 MySQL 5.0.45 OTRS 2.2.1 OTRS is configured to store data in MySQL I've just completed an upgrade from OTRS