Re: [otrs] Version 5.0.10 installation on AWS Linux Centos

ment Math::BigInt::CalcEmu requires Math::BigInt (CPAN RT#85015) Built under linux Compiled at Sep 15 2014 18:16:40 @INC: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . Onc

[otrs] Version 5.0.10 installation on AWS Linux Centos

-release-6-8.noarch.rpm sudo yum -y install "perl(Text::CSV_XS)" I have a running V 4 since 2 years and I don't remember having encountered this in the past. Any help is appreciated Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via V. Buzzi, 4 - 200

Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01

a.Signature | html %] [% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]: [% Data.Body | html %] '; Paolo Mosconi -Original Message- From: usgt.sopo...@seidor.com [mailto:usgt.sopo...@seidor.com] Sent:

[otrs] FW: Splitting ticket doesn't delete article from source ticket

Thanks for your reply. I don’t understand the logic though. Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) – ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com<mailto:paolo.m

[otrs] Splitting ticket doesn't delete article from source ticket

still contained in ticket 1 (I was expecting it to be deleted). Thanks for any suggestion / explanations Best regards Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmos

Re: [otrs] Dynamic fields in statistics

ject_id = t.id where t.queue_id in (4, 5) -- MISC, EDP and t.ticket_state_id = 2 -- Closed Successful and d.field_id = 3 -- TicketType and t.change_time between '20150201' and '20150228' group by t.queue_id, TipoRichiesta Aside for the duplicated dynamic field value rows (wh

[otrs] Dynamic fields in statistics

the default one. I'm using OTRS 4.0.1. Any idea? Thanks Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com<mailto:paolo.mosc...@actv

[otrs] Statistic for number of articles

Hi, In OTRS 4 I'd like to create a stat showing the number of articles associated with tickets. Ideally I'd like to have the max and average number of articles for tickets closed in a specified period of time. Is this possible? Thanks in advance paolo mosconi Paolo Mosconi [ACTVALUE_

[otrs] Time Accounting leave hours

r vacation leave. Thanks in advance paolo Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com<mailto:paolo.mosc...@actvalue.com> www.a

Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01

Great, it works now. Many thanks for the very quick reply. Paolo Mosconi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01

;} $QData{"Signature"} $TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}: $QData{"Body"} Any idea about what went wrong and how to fix it? Thanks paolo mosconi ---