[otrs] Sending Survey without Ticket

Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Source Code for Mobile Client

Hello all, Is the source code available for OTRS mobile client? If so, can you point me to right URL? GoodWills   Parag Bhalerao   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Migrating Tickets to OTRS

Sounds logical and simple. Will try and let you know. Many thanks... GoodWills   Parag Bhalerao   -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sune T. Tougaard Sent: Thursday, April 18, 2013 3:52 AM To: User questions and discussions about

Re: [otrs] Migrating Tickets to OTRS

I can import tickets, I can retire old system. GoodWills Parag Bhalerao -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan Dittmar Sent: Wednesday, April 17, 2013 11:33 AM To: User questions and discussions about OTRS. Subject: Re:

[otrs] Migrating Tickets to OTRS

Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Migrating Tickets from Another Ticketing System

  Parag Bhalerao   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Customer Companies

mpany. Can someone point me in right direction please? Thanks in advance... GoodWills Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubs

Re: [otrs] get rid /otrs/index.pl

Hello team, How can we get rid of /otrs/index.pl in windows based installation? I am not able to find file otrs.conf GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 30, 2012 10:23 PM To: User questions

[otrs] Question about Upgrade

auto replies, etc. Can this be done? If so, how? GoodWills Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

Re: [otrs] Customizing TicketZoom View

This worked... Thanks a ton Nils... GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Thursday, January 19, 2012 5:44 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing TicketZoom View

Re: [otrs] Customizing TicketZoom View

Thanks a ton Nils. I will check and let you know. GoodWills Parag Bhalerao Work 215-494-2709 Cell267-210-5949 Email parag.bhale...@cybertech.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Thursday, January 19

Re: [otrs] Customizing TicketZoom View

find FreeTextDefault and FreeTextDefault. I simply want to add a chat option. By editing .dtl file I was able to add the label as you can see below, but I am not able to add a hyperlink to that. The hyperlink should be xmpp://@chatdomain GoodWills Parag Bhalerao Work 215-494-2709

Re: [otrs] Customizing TicketZoom View

I updated Settings in Ticket -> Core::TicketFreeText TicketFreeText1::Link xmpp://$LQData{"CustomerID"} GoodWills   Parag Bhalerao   Work 215-494-2709 Cell    267-210-5949 Email    parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org [mai

Re: [otrs] Customizing TicketZoom View

, I tried TicketFreeText fields, but the URL I added is not visible anywhere in the ticket zoom view. GoodWills   Parag Bhalerao   Work 215-494-2709 Cell    267-210-5949 Email    parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun

[otrs] Customizing TicketZoom View

Hello, I want to customize the TicketZoom view and add one more URL to it. Default view looks like this. I want to make it look like Can someone tell me which file/code I need to edit to add a custom field like this? GoodWills Parag Bhalerao Work 215-494

[otrs] Error: could not connect to server: Connection refused

e: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 <http://10.20.11.245/otrs/index.pl#top> Powered by OTRS 2.4.9 <http://otrs.org/> GoodWills Parag Bhalerao Work 215-494-2709 Cell267-210-5949

[otrs] Need to add a Chat Button

Hello Team, In the ticket window I want to add a chat button which will activate an external chat client. I was wondering how I can, 1. Add a new button (or link) 2. Include customer chat ID (that can be mapped to customer ID) in the URL Any thoughts? GoodWills   Parag Bhalerao   Work 215

Re: [otrs] Survey Module - Not Sending Survey

Hello, Is there a document that talks about upgrade procedure without losing any data? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Daniel Zamorano Sent: Thursday, February 24, 2011 4:38 PM To: User questions and discussions about

Re: [otrs] Survey Module - Not Sending Survey

Thanks Dan. I am sure there is a documented procedure, but can you please point me to guidelines on how to go about the upgrade? I am running OTRS on Win2K platform. GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Daniel Zamorano

Re: [otrs] Survey Module - Not Sending Survey

Hello, I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can't create questions with type Radio or Checkbox. GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, Februa

Re: [otrs] Survey Module - Not Sending Survey

question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don't get added to the question. Am I missing anything? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs

Re: [otrs] Survey Module - Not Sending Survey

can do: http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>; Thanks for your help! Support Team Any help? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent:

Re: [otrs] Survey Module - Not Sending Survey

Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey

Re: [otrs] Survey Module - Not Sending Survey

Thanks... I have reviewed these links, still not able to get it working L GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Monday, February 07, 2011 3:25 PM To: User questions and discussions about OTRS. Subject

[otrs] Survey Module - Not Sending Survey

I missing something? GoodWills Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Ticket State and Owner

Thanks Shrikant, There is only one place for TicketOwnerUpdate under Ticket::EventModulePost###140-ResponsibleAutoSet. But that doesn't change the owner. L GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of shrikant k Sent: Thu

[otrs] Ticket State and Owner

Any thoughts how the owner can be changed automatically upon ticket lock? GoodWills Parag Bhalerao - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] "Are you sure you want to navigate away" issues

)? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jefferson Davis Sent: Thursday, December 02, 2010 1:11 PM To: User questions and discussions about OTRS.org Subject: [otrs] "Are you sure you want to navigate away" issues One fo our a

Re: [otrs] Customizing Dashboard on OTRS 3.0

Sorry, I was able to rename it to OPM and install it. Thanks... GoodWills Parag Bhalerao Work215-494-2709 Call267-210-5949 Email parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent

Re: [otrs] Customizing Dashboard on OTRS 3.0

Hmmm... Thanks again Hugh, but the file I found is XML and not OPM. Package Manager is not allowing me to install XML file. :( GoodWills Parag Bhalerao Work215-494-2709 Call267-210-5949 Email parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org

Re: [otrs] Can't See Shortcut Icons

That works... Thanks a lot Marco!!! GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, November 30, 2010 2:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't See Shortcut

[otrs] Can't See Shortcut Icons

ocked tickets. Is this configurable? As per the documentation I should see But on actual system I see only GoodWills Parag Bhalerao Work 215-494-2709 Call 267-210-5949 Email parag.bhale...@cybertec

Re: [otrs] Customizing Dashboard on OTRS 3.0

? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 hello, yes u can do it by configuring

[otrs] Customizing Dashboard on OTRS 3.0

Hello team, I have OTRS 3.0 running on Windows platform. I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help. GoodWills Parag Bhalerao

[otrs] User Levels

Normal Should not have option to change configurations (should not see Admin tab) Customer > Company Admin Should see all the tickets from his company created by all the customers\ Regular customer users should see only their own tickets GoodWills Parag

Re: [otrs] MkStat.pl not found

Thanks Alex and Michiel, otrs.GenerateStats.pl did the trick.. thanks again. GoodWills Parag Bhalerao -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: Friday, November 12, 2010 10:17 AM To: User questions and discussions

[otrs] MkStat.pl not found

. I don't see it in otrs/bin directory. I have searched it on entire disk and it is not found anywhere. I also did fresh install on new test server and didn't see this file on new server either. Any idea where I can get it? Thanks in advance for your help. GoodWills Para