Re: [otrs] How to change company name

Thanks Roger for your help Regards Ramziddin On 2/23/07, Roger F. Ham <[EMAIL PROTECTED]> wrote: Hi... i chage my logo here: /opt/otrs/Kernel/Output/HTML/Standard < here is file .dtl and this have html . - Original Message - *From:* Ramziddin Artykov <[EMAIL PRO

[otrs] How to change company name

Hi list I just wonna ask where i can change the writing next to *LOGO "*COMPANY NAME" to my company name in the in the log-in page of the customer web interface. Multo Gracio Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

Re: [otrs] Generic Agent

Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Ramziddin Artykov Verzonden: zondag 11 februari 2007 12:51 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Generic Agent Hi Everybody I have experimented a bit with the Generic agent and (partly) understood that it does

[otrs] Generic Agent

Hi Everybody I have experimented a bit with the Generic agent and (partly) understood that it does an automatic job only when an admin log ins to the web intewrface and runs it. Is that true? if noty how to configure this god damn generic agent that it does his f** job every ten or whatever m

Re: [otrs] Help on Generic Agent

[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Ramziddin Artykov *Verzonden:* zaterdag 10 februari 2007 9:36 *Aan:* otrs@otrs.org *Onderwerp:* [otrs] Help on Generic Agent Hi everybody I urgently need a help on the generic agent How to configure it in a way that it will be executing a job eve

[otrs] Help on Generic Agent

Hi everybody I urgently need a help on the generic agent How to configure it in a way that it will be executing a job every ten minutes? I have set the time to 10 minutes in the job settings but it didn't help. Regards Ramziddin ___ OTRS mailing list:

[otrs] Help me on Generic agent

Hi list I have selected the 10 min time option in the Generic Agent Job's settings it should check every ten minutes the definite queue and if he finds the owner is [EMAIL PROTECTED] it should change it should change it to the appropriate owner (F.Y.I every time the customer opens a ticket the in

Re: [otrs] About Escalation time/Unlock timeout

Hi one more question unlock timeout is about unlocking locked tickets, is not it? Regards On 2/3/07, Maurice James Ny <[EMAIL PROTECTED]> wrote: That means 1 minute -- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Ramziddin Artykov

Re: [otrs] About Generic Agent

mailto:[EMAIL PROTECTED] *On Behalf Of *Ramziddin Artykov *Sent:* Saturday, February 03, 2007 4:19 AM *To:* otrs@otrs.org *Subject:* [otrs] About Generic Agent Hi everybody I just want to ask if there is more easier explanation of how generic agent in the web or anywhere else because i fi

Re: [otrs] Generic agent's note

minutes to ten but doesn't work why? Regards Ramziddin On 2/3/07, Maurice James Ny <[EMAIL PROTECTED]> wrote: What are you using the generic agent for? -- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Ramziddin Artykov *Sent

[otrs] Help on POP3 account

Hi What is a pop3 account and how to work with that? What should i enter for host? I just couldn't understand this. Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Generic agent's note

Hi What should i do so that the note i specified in generic agent's settings is sent? Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] Help needed on parameters

Hi guys I have got a following problem: when a customer gets a notification about the new state of his /her ticket FOR EXAMPLE *** THIS IS JUST A NOTE *** The state of your ticket "200702011016" has been changed by "ali ali" to "open". http://yourhost.example.com/otrs/customer.pl?Action=

[otrs] About Escalation time/Unlock timeout

Hi What is that number that putting into textbox? If i put 1 does that mean the ticket in this queue will be escalated or unlocked in 24 hours? Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

[otrs] About Generic Agent

Hi everybody I just want to ask if there is more easier explanation of how generic agent in the web or anywhere else because i find the documentation a bit useless on this topic Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Help needed on Initial owner of the ticket

Hi guys Does anybody know why when a customer creates a new ticket the initial owner of the ticket is the main admin [EMAIL PROTECTED] Maybe some of my notification related problems come out of this thing. Does anybody know how to configure the otrs so that initial owner is not the [EMAIL PROTECT

Re: [otrs] Missing notification to the user

Hi Luca I am Ramziddin and I am having the same problem. I have already posted this on the list and a reply from so-called Armando De la Re Vega He suggested this thing First Go to the preference of this user and set *[ New ticket notification ] Send me a notification if there is a new ticket i

Re: [otrs] Some help needed for groups handling

Hi Alex Thanks for your immediate reply One more thing where can i find this Ticket::QueueViewAllPossibleTickets i am just new in this system so i don't khow much yet. I am looking forward to your reply On 1/31/07, Alexander Scholler <[EMAIL PROTECTED]> wrote: Hi, Ramziddin Arty

[otrs] Some help needed for groups handling

Hi folk It is possible a newbie question but anyway I would really if anybody responses this issue. The case: Imagine you have two users: "Writer" and "Sorter" Both of them are in a group "Support-Team". It has a queue called "Questions" The "Writer" has

[otrs] No notification when ticket into other queue

Hi OTRS mailing list users Another notification-related problem is when customer by mistake sends ticket to one queue and user reponsible moves it into appropriate queue the agent of this appropriate queue does not receive a notification into his mail Although I have set *[ Move notification ]

[otrs] No notification to agent from web interface

Hi OTRS mailing list users I am newbie in this system and i am having some problems with it. The Problem: When customer creates a ticket form web interface the agent that is responsible for this ticket doesn't receive a notification. Things I have tried: Fo

Fwd: Possible solution to your "[otrs] Notification problems"

-- Forwarded message -- From: Ramziddin Artykov <[EMAIL PROTECTED]> Date: Jan 30, 2007 2:18 PM Subject: Re: Possible solution to your "[otrs] Notification problems" To: Armando De la Re Vega <[EMAIL PROTECTED]> Hi Armando Thanks for your fast reply and hel

Re: [otrs] Agent Notifications

Hi Guys I'm Ramziddin.I guess I know the solution for your problem.It is possible to disable some notifications in Queue settings. Go to admin area click on *QUEUE*. There you will see a number of queues.Select the necessary queue and press *"Change"* button.Onthe right pane you will see queue op

[otrs] Notification problems

Hi I am currently analysing otrs 2.1 with some definite purposes I've noticed that it doesn't send any notification to user accaount when he receives new ticket from the customer. I've checked the checkbox that tells "Send me a notification if there is new ticket in my queues" i have "yes" to the