[otrs] using custom script when email not found for Kernel::System::PostMaster::Filter::CMD

I am trying to use the 'Kernel::System::PostMaster::Filter::CMD' module to filter an incoming email so when the email is not found in my customer database it puts the email in the Junk folder Below is what I have inserted in my config.pm right after my server settings. My understanding is the

Re: [otrs] Ticket Numbering

Auto increment uses the system id you specify in your sysconfig and then an auto increment in a file called TicketCounter.log, when you migrate over just change the number in this file to the last ticket # you used. Just go into this file /opt/otrs/var/log/TicketCounter.log (default location)

[otrs] Cannot Load Stats module

This is the error I get on the webpage when I click on stats in OTRS Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at /opt/otrs//Kernel/System/Stats.pm line 2234 System configuration: OTRS 2.4.2 - running mod-perl 2, .set permissions ru

[otrs] Errors after package install

Module: ./opm.pl (v1.32) Line: 343 Anyone have any ideas? Robby Garon Systems Analyst Shift Networks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

Re: [otrs] Problems with ODBC and Ms SQL

We had this problem as well, and we fixed it, we had to update the FreeTDS to the latest version or you could go with easysoft but the license is 1500$ Can, FreedTDS is free. I know your heartache so hope this helps, it’s worked flawless since. If you have any problems let me know. We are