their will be multiple user C1, C2 C3.
with point no 2 and 3 from the customer id B and C multiple user can
generate the tickets while the customer id will be same.For this you have
to create the user under B and with different user name.
Regards
Sourabh Sarwate.
2010/3/6 listen1001
> co
Hi
I think you can create multiple user id for customer with same customer id
for this ..
Regards
Sourabh Sarwate
On Sat, Mar 6, 2010 at 7:52 AM, Jason wrote:
> hi all:
>I want some of my customers in one class,so they can view the
> tickets
> from others.
>
Hi
Someone can help me on this issue. I am really stuck up with this.
Regards
Sourabh Sarwate
On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate wrote:
> Hi,
>
> Sorry for late response. But the solution provided at the mentioned link
> is to add the new ticket attribute at th
company
ticket will be able to see by which customer id it is raised.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 3:35 PM, João Zorro wrote:
> Hi,
>
>
>
> Did you try this,
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?
>
>
>
>
testing and one for
production.its always a better practice to make the changes on testing setup
before finaly implementing it on production server.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 10:50 PM, Deniz Rende wrote:
> Thank you Sourabh, it looks like the only way to get rid of
,**owner). With this I am trying
to achieve that when any one access the company ticket he will know from
which Customer Id the ticket is raised.**
*Please suggest me how I can achieve this.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate wrote:
> Hi All,
>
> An
Hi,
\Use the link
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=54to
delete the ticket from OTRS. As per my knowledge it is not possible to
delete the user and group from OTRS, instead of that you can inactive the
group and user.
Regards
Sourabh Sarwate
On Thu
.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 5:26 AM, Otrs Customer wrote:
>
> Hi all,
> I'm trying to figure out the way how I can propagate tickets from one
> queue to another.
> Let me explain...in our company we have several different builds which are
> used by differ
Hi All,
Anyone have suggestion for my request.
Regards
Sourabh Sarwate
On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate wrote:
> Hi All,
>
> Is their any way to add some additional fields in ticket details at
> customer interface side. I want to add a filed Customer ID with
from which
Customer Id the ticket is raised.
Regards,
Sourabh Sarwate
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Hi
You have tmp folder in opt.. check this because as you said you downloaded
the OTRS-2.4.7.tar.gz in /tmp (as Linux also having a default tmp folder
).so check the complete path of OTRS-2.4.7.tar.gz. and after going to that
path try to extract the folder.
Regards
Sourabh Sarwate
On Fri, Feb
Hi Calvin,
Have you configured the mail id in admin area ->System -> Email Address.
If not define there and check it again.
Regards
Sourabh Sarwate
On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt wrote:
> Any idea what this is? Does this indicate that mail is not making it i
Hi Neil,
Have you done the configuration for sending and receiving the mail (i.e. for
sending SMTP\SMTPS and for fetching the mail POP3\POP3S)
For windows system use SMTPS for sending the maii.
Regards
Sourabh Sarwate
On Sun, Feb 14, 2010 at 3:06 AM, Neil Grantham wrote:
> OK, I've
/NoConnectionToSyslog*
Regards
Sourabh Sarwate
On Thu, Feb 11, 2010 at 4:34 PM, Deniz Rende wrote:
> Does anybody know if the errors above are mysql related or is there
> something else going on?
>
> Did anybody successfully install the latest otrs on solaris 10 zone before?
> If so what d
Its fixed. use AgentTicketCompose.pm,v 1.81.2.3 the latest version.
replace this file and restart your web server. It will fix your problem.
For more detail also check.[otrs] Bug #4433 remains unfixed, despite status
= Resolved?
Regards
Sourabh Sarwate
On Tue, Feb 9, 2010 at 11:06 PM, Marco
Hi
Check the Dispatching option. Please refer
http://doc.otrs.org/2.2/en/html/x1267.html
Regards
Sourabh Sarwate
On Mon, Feb 8, 2010 at 10:23 PM, Dorien K. Takeshi <
dorien.take...@drgroup.co.nz> wrote:
> Hi there,
>
>
>
> I’ve tried to setup my email processing,
Ya I jsut want to know... to understand what could be the porblem.
Regards
Sourabh Sarwate
On Tue, Feb 9, 2010 at 12:29 AM, James Morgan wrote:
> Very easily Sourabh – either via PhoneTicket or EmailTicket.
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org
Hi,
Want to add one more thing please check the customer also have access of the
queue in which ticket is going... If he don't have access for the queue he
will not be able to view the ticket.
Regards
Sourabh Sarwate
On Mon, Feb 8, 2010 at 7:22 PM, Sourabh Sarwate wrote:
> Hi,
>
Hi,
Can you please explain how your agent is creating the ticket on the behalf
of customer.Also plesae check the mail id of customer.
Regards
Sourabh Sarwate
On Mon, Feb 8, 2010 at 6:59 PM, Garren McKelvey wrote:
> Thanks for letting me know about the default. I’ll make sure to turn
Hi Greg
SELinux Troubleshooter is RHEL utility not OTRS so you have to logon to
your RHEL server (not remotely) and then go into the menu System ->
Administration.
Regards
Sourabh Sarwate
On Wed, Feb 3, 2010 at 11:01 AM, Gregory Heffron wrote:
> Sourabh --
>
> I can't
Hi
Can you check the SELinux Troubelshooter for the details in System ->
Administration. It might be problem with the permission or owner.
Regards
Sourabh Sarwate
On Wed, Feb 3, 2010 at 8:27 AM, Gregory Heffron wrote:
> I just installed the latest OTRS package (2.4.6) on a server r
This is becoz the application module lost the connection with database.
Regards
Sourabh Sarwate
On Tue, Feb 2, 2010 at 11:20 AM, Ivo Veseli wrote:
> Hi,
>
>
>
> I got an error message in OTRS admin area system log:
>
>
>
> MySQL server has gone away, SQL:
Hi Dona
Have you done the pop3 configuration for fetching the mails and SMTP
configuration for sending the mail. check once.If you are using window use
SMTPS
Regards
Sourabh Sarwate
On Wed, Jan 27, 2010 at 5:09 PM, wrote:
> I have an email address which is forwarding to my OTRS server. I
Hi
ok its fixed now actualy in Ticket ->Core::Ticket there is a option
Ticket::Responsible: to enable this feauture.
Regards
Sourabh
On Wed, Jan 13, 2010 at 3:28 PM, Sourabh Sarwate wrote:
> Hi
>
> its enabled but still I am not able to see the responsible option in tic
Hi
its enabled but still I am not able to see the responsible option in ticket
window.
Regards
Sourabh Sarwate
On Wed, Jan 13, 2010 at 2:29 PM, Marco Vannini wrote:
> HI,
>
>
> Ticket -> Frontend::Agent::Ticket::MenuModule
>
> Ticket::Frontend::MenuModule###410-Responsi
Hi
I am not able to see the Responsible option in Ticket window although ITSM
is installed on OTRS system.What configuration changes I need to do to
enable this feature.
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
Hi All,
In Company Ticket I am not able to add more than 12 CustomerIDs. Any one can
guide me how I can increase this figure.
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
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Hi Marco,
Thanks but is it possible that we can generate the report automatically by
using GenericAgent or some other utility. I am using windows 2003 server
+OTRS 2.4.5
Regards
Sourabh Sarwate
On Tue, Jan 12, 2010 at 2:41 PM, Marco Vannini wrote:
> Hi S,
>
>
> If you have the
Hi All
Is it possible that we can generate some daywise automatic reports say
closed and open ticket and mail it automatically on some configured id.
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
-
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Hi,
Any one can suggest how can we can map mulitiple email id to single
customer user under - Customer User Management.
What we want to achieve by implementing this to send auto reply to group
of email Id when customer raised issue using web interface.
--
Regards,
Sourabh Sarwate
customer interface.
I think both the things are not related to each other, might be its a bug or
if you have any suggestion so please guide us.
Regards
Sourabh Sarwate
On Mon, Jan 11, 2010 at 2:28 PM, Marco Vannini wrote:
> try to read this
>
> http://www.mail-archive.com/otrs@otrs.org/msg2
ticket
from customer interface.
In your case is it possible to map the customer to user group ?? or try to
give the access to required group for the customer . Hope it it will solve
your problem.
Regards
Sourabh Sarwate
tOn Mon, Jan 11, 2010 at 12:03 PM, Arpit2 G wrote:
> Hello,
> I n
use port 465.In AuthUser
option give the mail id and in AuthPassword give the password for the id.
Regards
Sourabh Sarwate
On Fri, Jan 8, 2010 at 4:12 AM, dnk wrote:
> What did you do to fix it?
>
> D
>
>
> On 2010-01-06, at 7:37 PM, Sourabh Sarwate wrote:
>
> Hi ,
Hi
Yes Its working. I upgraded the file AgentTicketCompose.pm to
version 1.81.2.3 and restarted the apache, and its working for me.
Regards
Sourabh Sarwate
On Wed, Jan 6, 2010 at 6:29 PM, Martin Edenhofer wrote:
> Hi Mike,
>
> On 06.01.2010, at 08:01, Mike Morris wrote:
>
interface he will be able to see only Monitor queue.
2) If B customer purchase monitor and CPU both from our company so in its
customer interface he will be able to see both the queue.
Is it possible we can manage the queue like that.
Regards
Sourabh Sarwate
2010/1/6 Alexander Halle
Hi ,
Yes I am able to send the mail via SMTPS on windows server.
Regards
Sourabh Sarwate
On Thu, Jan 7, 2010 at 12:25 AM, dnk wrote:
> Hey Sourabh Sarwate sourabh2783 at gmail.com,
>
> Did you ever get this one figured out? Can you send via SMTPS n
+ Windows 2003 Server.
Regards
Sourabh Sarwate
On Mon, Jan 4, 2010 at 2:26 PM, Marco Vannini wrote:
> hi Sourabh,
>
> This could probably helps
>
> ftp://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png
>
> then I think that ITSM module could do a better job than GenericAgent but
OTRS.
2) How OTRS ticket functionality work for the escalation w.r.t. time.( from
which tables it picks the time and other things for escalation.)
3) What are the module I have to check for the ecalation.
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
Hi,
The second problem is resolved as I am doing a silly mistake not using
in the auto reply.
Regards
Sourabh Sarwate
On Tue, Dec 29, 2009 at 6:02 PM, Sourabh Sarwate wrote:
> Hi All,
>
> I am facing a 2 problems on our OTRS system.
>
> 1) When I am changing the co
.
--
Regards,
Sourabh Sarwate
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Hi Michiel,
Thanks for your suggestion its working now..
Regards
Sourabh Sarwate
On Thu, Dec 24, 2009 at 5:47 PM, Michiel Beijen wrote:
> Hi Sourabh,
>
> Please use SMTPS as the SendmailModule and not SMTP.
>
> Also, it's perfectly normal that you can't see the change
Hi ,
Is it possible to host the OTRS system on amazon web services. If some one
have any idea about the charges about the same please share it.
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
-
OTRS mailing list: otrs
/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
On 12/23/09, Sourabh Sarwate wrote:
>
> Hi David,
>
> Sorry I get confiused about telnet I am able to do telnet on
> smtp.gmail.com on port 465
>
> Regards
> Sourabh Sarwate
>
> On 12/23/09, Sourabh Sarwate wrote
Hi David,
Sorry I get confiused about telnet I am able to do telnet on smtp.gmail.com
on port 465
Regards
Sourabh Sarwate
On 12/23/09, Sourabh Sarwate wrote:
>
> Hi David ,
>
> I am using windows Xp system for the OTRS deployment. Let me know how I can
> check or install
mail? (exclude username and password etc.)
>
> Thanks,
>
> David
>
> On Wed, Dec 23, 2009 at 7:04 AM, Sourabh Sarwate wrote:
>
>> Hi
>>
>> Can anyone help for the error as I mentioned in my previous mail.
>>
>> Regards
>> Sourabh Sarwate
>
Hi
Can anyone help for the error as I mentioned in my previous mail.
Regards
Sourabh Sarwate
On Wed, Dec 23, 2009 at 10:42 AM, Sourabh Sarwate wrote:
> Hi All,
>
> I am getting following error when I am trying to test my smtp
> configuration for OTRS 2.4.5 on windows xp work
Hi All,
I am getting following error when I am trying to test my smtp configuration
for OTRS 2.4.5 on windows xp workstation.I am using port 465. can any one
give me idea about this error and how I can resolve it.
*can't connect to smtp.gmail.com : bad file descriptor!!
*--
Regards,
So
Hi
I Just want to know which is a suitable and compatible version of OTRS for
windows xp or windows server 2003
--
Regards,
Sourabh Sarwate
Mobile No : +91-9948894587
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Hi All,
I have one question from the customer interface is it possible that a
supervisor can view the ticket which is generated by his manager on behalf
of supervisor.
Regards,
Sourabh Sarwate
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OTRS mailing list: otrs
Hi IIya,
I tried the same but in my case its not working.
Regards,
Sourabh Sarwate
2009/11/25 Ilya Kornev
> Hello, Sourabh.
>
> Strange as it may seem, OTRS wouldn't connect to my SMTP server until I
> left the AuthUser and Password
> fields empty in Core::Sendmail
/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
I am using port 465 and smtp.gmail.com as host.
Regards,
Sourabh Sarwate
On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate wrote:
> Hi Michiel,
>
> I able to see the SMTPS option in core:sendmail module but when I am
> selecting it and pr
SOAP::Lite.ok (v0.710.10)
o XML::Parserok (v2.36)
Regards,
Sourabh Sarwate
On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen wrote:
> Hi Sourabh,
>
> You should use SMTPS to communicate with Google's SMTP servers. If you
> don
I am able to send the mails on gmail and
some othe domain but not able to send the mails on google group id (as our
compney id is on google group).
Please suggest me if there is any configuration chagnges is required.
Regards,
Soura
HI
Ok I got it there is a icon New Article when you click FAQ. sorry ;)
Regards,
Sourabh Sarwate
On Wed, Nov 18, 2009 at 10:01 PM, Sourabh Sarwate wrote:
> Hello
>
> Can any one guide me how I can add the FAQs and articles in OTRS. I
> installed FAQ 1.6.5 version on OTRS 2.4.5.
Hello
Can any one guide me how I can add the FAQs and articles in OTRS. I
installed FAQ 1.6.5 version on OTRS 2.4.5. I am able to see FAQ icon and faq
, faq_admin groups.
I also created a category. Now I want to know how we can add articles in
this category.
Regards,
Sourabh Sarwate
Hi
For check module the the o/p is normal , every module is ok.I am using the
RHEL 5.3 and the OTRS 2.4.5
Regards,
Sourabh Sarwate
On Mon, Nov 16, 2009 at 9:47 PM, Frans Stekelenburg <
frans.stekelenb...@netdialog.eu> wrote:
> On both systems, if possible, check and compare the
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
can anyone give me idea how I can over came from this problem.
Regards,
\xE2 at
/opt/otrs/Kernel/Config/GenericAgent.pm line 38. Thu Nov 12 14:00:02 2009
error OTRS-GenericAgent-10 Unrecognized character \xE2 at
/opt/otrs/Kernel/Config/GenericAgent.pm line 38.
Regards,
Sourabh Sarwate
On Thu, Nov 12, 2009 at 5:59 PM, Sourabh Sarwate wrote:
> Hi All,
>
RS-CGI-10 Can't write
'/opt/otrs/var/tmp/Cache//TicketSearch/bf5e62eeae4aeaa8ac080a14526b7c06':
Permission denied
Can someone help me to fix this. I am using OTRS 2.4.5 ON RHEL 5 and all
Cache folder is having rw permission for user and group.
Regards,
Sourabh Sarwate
--
Hi Alexander\Marco;
Thanks for your help.
Regards,
Sourabh Sarwate
On Tue, Nov 10, 2009 at 10:17 PM, Marco Vannini wrote:
> You should check this too:
>
> http://doc.otrs.org/2.4/en/html/x1790.html
>
> "Customer with multiple IDs"
>
> It may be useful
>
>
is Linux
Regards,
Sourabh Sarwate
On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle wrote:
> Sourabh Sarwate wrote :
>
> Is it possible to group the Customer. My requirement is to group the
>> customer zone wise so that they can view the ticket of there zone only. in
>> ad
Regards,
Sourabh Sarwate
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.
Regards,
Sourabh Sarwate
On Fri, Nov 6, 2009 at 7:25 PM, Marco Vannini wrote:
> Hi S...,
>
> 1) Is your configuration right for gmail (smtps) ? are there all needed
> modules installed (/opt/otrs/bin/otrs.checkModules) ?
> 2) probably because mail are sent as from r...@localhost ?
Hi
This is Sourabh Sarwate from India. I am new to OTRS and implementing OTRS
for my organization. Presently I am facing 2 problem in sending mail
1)I Our company mail ids on google group and the OTRS system is not able to
send the mails on these Id.
2) Any mail sent on other then my companey
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