Re: [otrs] time of last change

Every ticket has a history feature that shows who changed the ticket and when. does that sound helpful? regards -- ZA On Tue, 2006-03-14 at 13:57 +0100, Rudolf Harney wrote: > Hi, > > Does somome know, how I get the last time, a ticket was chenged (i.e. > someone worked on it)? otrs-tools (not

[otrs] Pending Ticket Notification

Hi all, How can I create a GenericAgent job to notify a select group of ppl about pending/un-answered tickets older than 2 days? Any help is appreciated. TIA -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

[otrs] customer email requirement

hi, In our scenario, most of our customers do not have an email address. But while generating a ticket or a customer user, otrs requires an email address and then tries to notify the email address. Is there any possibility to disable this requirement? BR -- ZA _

[otrs] Agent communication

hi, What is the best way for different agent communicating with each other regarding a particular ticket? Currently, I am using notes for that but no emails are sent to concerned personnel if a note is added. BR -- ZA ___ OTRS mailing list: otrs - W

RE: [otrs] Adding new fields in ticket

TRS design as well. Regards -- ZA > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Zaeem Arshad > > Sent: quinta-feira, 9 de Março de 2006 13:45 > > To: otrs@otrs.org > > Subject: [otrs] Adding new fields i

[otrs] Adding new fields in ticket

Hi, Any pointers on how to add multiple fields in a new phone ticket like phone number, house address etc etc. regards -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

[otrs] Work units

aloha list, Can any one explain what is the concept of work units? Are they in hours or what? is it possible to specify units ?? regards -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

Re: [otrs] 500 Internal Server Error

Check if SELINUX is enabled. It will cause problems if enabled. -- ZA On Thu, 2006-03-02 at 12:57 -0600, Alejandro López Hernández wrote: > Hello guys, > > I'm installing OTRS on a CentOS with Cpanel (it's a VPS) > > I have followed instructions in Installation from source guide, but when > I

[otrs] multiple agents on one ticket

Aloha all, I have got a simple question. How multiple agents can reply on one ticket and is there any possibility to assign ticket to an agent ? -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot