Citando "Jonathan E. Katz" <[EMAIL PROTECTED]>: > > > Hi all, > I have searched the archive a bit looking for a solution, but, it > looks > like there hasnt been a post about this recently.
There has been, but it was well hidden under a pretty screenshot :) > > I need a solution for the case where I have an existing ticket and > an > email comes in that _should_ be attached to the existing ticket, > but, for > whatever reason it is not (usually because the incoming email didnt > have > the ticket number -- or for some reason the email introduced a > space > between 2004 and the rest of the ticket number -ahhhh). > > I want to take the new ticket (and ticket number) and attach it to > the > existing ticket as this is where it belongs... (A merge). That exact function is (_not_) mentioned in this last month's post: http://lists.otrs.org/pipermail/otrs/2004-March/004389.html And you'll find it *lurking* in this page: http://home.kqnet.pt/ccanau/1.2.2/ Just be careful. As the author wrote, and I quote: "merging tickets isn't... perfect." :> [...] > > Thanks, > Jonathan Have fun! :) -- |)avid ---------------------------------------------------------------- KPNQwest Portugal http://www.KPNQwest.pt _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
