I would just like to try one more time to see if anyone has any true
solution to this issue beyond suggesting that I read the doc, which I've
done at least three times before ever posting here.
Emails are working on my OTRS 1.3 installation. Customers are receiving
emails when the status of thei
I'm mentioning the Config file and the web/Admin interface. I simply
want to convey that I've tried everything I can think of. The auto
response is set for the queue already...probably the first thing I
ever did.
On 1/6/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
[EMAIL PROTECTED]
I know that, but I've read through the 1.3 doc at least twice, grepped
through the list archive and tried about everything with the Config
file. Apparently I'm at a dead end.
On 1/5/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
[EMAIL PROTECTED] wrote:
> Could somebody point me to
Could somebody point me to the part of Config.pm that handles this please?
Since my last message I set up the ability for customers to create an
account for themselves, hoping that thei would now receive auto-replies when
submitting new tickets. However, still no dice. They receive state change
OK, I'm at my wits' end. I guess I should be asking this question instead:
In OTRS 1.3, is it possible for a previously unknown user to submit a ticket
via email and receive an acknowledgement automatically. I envision this
process as follows:
1. John Doe sends an email from [EMAIL PROTECTED],
Actually, that's all set. The "auto reply/new ticket" is set to "auto
reply" which I modified to suit my needs.
Any other suggestions?
Thanks!
On 1/5/07, Mike Hayward <[EMAIL PROTECTED]> wrote:
Almost sounds like you haven't set the auto response <-> queue for your
queue to send out the n
I forgot to mention:
When I closed out some of the test tickets I DID get a State Change
notification to the "customer" address from which I sent the original
email. So I get New Ticket notifications to the agent, State Change
Notifications to the customers, but I don't get the New Ticket notifi
Good evening!
I recently installed OTRS 1.3 (since I didn't want to deal with installing
the various prerequisites for v2 on my Ubuntu system). Overall, it looks
like a great tool. I got as far as receiving, as an agent/admin, new ticket
notifications but if I pretend to be a "customer" submitt
