[otrs] How can I add a new field to ticket creation page?

Hi I want to force my customers to input their asset number when he wants to create a ticket from customer panel. What should I do? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otr

Re: [otrs] Problem with attach file in otrs 2.4.9

gt; >> You can reach the person managing the list at >>otrs-ow...@otrs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >

Re: [otrs] Problem with attach file in otrs 2.4.9

Dear Nils, there isn't any error on my log file. Cheers, Masoud On Mon, Feb 14, 2011 at 15:39, Nils Leideck wrote: > Dear Masood, > > are there any error messages in the log files? > > On 14.02.2011, at 09:23, masood ramezani wrote: > > I have OTRS 2.4.9 and my char

Re: [otrs] Problem with attach file in otrs 2.4.9

Hello Nils I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is not occur for text files. On Mon, Feb 14, 2011 at 11:35, Nils Leideck wrote: > Dear Masood, > > On 14.02.2011, at 07:09, masood ramezani wrote: > > I change the Ticket::StorageModule to A

Re: [otrs] Problem with attach file in otrs 2.4.9

I change the Ticket::StorageModule to ArticleStorageFS, then I check the C:\otrs\var\article. the file is created truly and I can open it on server but when I download that from OTRS, the file is corrupted. On Sat, Feb 12, 2011 at 16:20, masood ramezani wrote: > i am working on OTRS 2.4.9,

[otrs] Problem with attach file in otrs 2.4.9

i am working on OTRS 2.4.9, and right now i'm trying to implement the file attachment.. here's my problem: after I attach a file to a ticket (successfully; because I can see it in Article_Attachment table in the DB) and send it, when I want to check the ticket and download the attached file, the

[otrs] question about send mail module

Hi I run otrs 2.4.9 on a windows 2003 server. I set a email address for send mail module in otrs like serviced...@mydomain.net. when I create a new ticket in system i get the below error: *No SASL mechanism found OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74* my email is on a exchange server 2010.

[otrs] WYSIWYG error in Persian language

Hi I use OTRS 2.4.9. I type my text in ckeditor in Persian language and add ticket to system, then when I see this ticket from Queue View, the persian characters does not shown in correct format. but when I disable rich text editor, the characters shown correctly. please help me -

[otrs] New Persian translation of itsm change management module and time accounting module

Hi I create persian translation files of itsm change management module and time accounting module. please add these translations to OTRS. please see the attached files. best regards masoud ramezani fa_AgentTimeAccounting.pm Description: Binary data fa_ITSMChan

[otrs] New Persian translation of itsm change management module and time accounting module

Hi I create persian translation files of itsm change management module and time accounting module. please add these translations to OTRS. best regards masoud ramezani - OTRS mailing list: otrs - W

[otrs] How can I download OTRS::ITSM 2.0 package for installing?

I implement OTRS in many corporations in iran. now I want to upgrade ITSM module to version 2. How can I download OTRS::ITSM 2.0 package for installing? When this version will release? - OTRS mailing list: otrs - Webpage: http://o

Re: [otrs] Migrating database to SQL

Hi Brad you can see this post on my my friend's weblog: Installing OTRS & Active Perl on Windows Vista Masoud On Thu, Jul 30, 2009 at 01:05, Brad Gayler wrote: > *We currently have a MySQL install on a Windows

Re: [otrs] Setting up a FAQ

Hi 1- Go to Admin Page. 2- Click on Package Manager link 3- Browse the FAQ package and install that(related opm file that download from web) 4- Enjoy from FAQ Module masoud On Tue, Jul 28, 2009 at 13:04, Namwoonde, Letty wrote: > Hi all > > > > Please b e so kind to assist me on how to set up

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

hi I found a pluggin for fckeditor that enables rtl writing for that. please check that. the address is : http://www.dnastudio.co.il/FCKEditor.RTL.Support.aspx On Sun, Jul 26, 2009 at 13:45, Afshar Mohebbi wrote: > Hi Michiel, > > Exuse me please! In the prev. email I meant you not Martin! > >