Re: [otrs] not able to select Service or SLA for a ticket

I successfully selected that, what is your problem? Don't forget to associate services and SLA, in admin options! Citando "BALAN, Daniel" <[EMAIL PROTECTED]>: > Any help? > Otrs 2.2.2 + Itsm 1.0.2 > > Daniel > > ___ > OTRS mailing list: otrs - Webpa

[otrs] Service Level Management

I would like to know how I fulfill the SLA within a ticket. For satisfy "First response time" I already discovered that I need to send an e-mail to the customer, and then the countdown in the ticket zoom stops. That was nice! Now, I am trying to satisfy "Update Time" and "Solution Time", but I didn