Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

2014-11-15 Thread Daniel Litzbach
But AFAIK you can change this in the SysConfig if you would like to. Regards Mit freundlichen Grüßen Daniel Litzbach Security Support Engineer Com-Sys ...Connecting Technology To Success. Communication Systems Ges. für Netzwerktechnik mbH Im Geisbaum 17 B - D-63329 Egelsbach Tel: 06103 5983 3

Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

2014-11-15 Thread Lars Jørgensen
Ah. That explains everything. Thank you. Lars > Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling > : > > Hi, > > who is the customer? Is it yourself? > Event Based Notifications do not work, if the agent and customer user have > the same email address. > > --Mathias > > > > 17/10/201

Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

2014-11-06 Thread Mathias Bräunling
Hi, who is the customer? Is it yourself? Event Based Notifications do not work, if the agent and customer user have the same email address. --Mathias 17/10/2014 20:20 - Lars Jørgensen wrote: > To do what you need use Notification event and chose Customer as destination for your especific event.