Many thanks
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Monsees
Sent: martes, 25 de agosto de 2009 10:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2 questions about priority ORDER
Hi,
> 2) in the ag
Hi,
> 2) in the agent views the colour is different depending on
> priority from grey to red . What's the criteria ?
>
> Can we change the colour scheme in order to maintain the same approach
> but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to
We want to make changes in the otrs priorities adding priorities from 6 to 9
(already done).
mysql> SELECT id,name FROM ticket_priority;
++---+
| id | name |
++---+
| 1 | 1-La mas Baja |
| 2 | 2 |
| 3 | 3 |
| 4 | 4
