> o Is there a way for the customer to keep track of a ticket
> through email?
Agent may select methods to have customers emailed their responses/updates.
Of course the customers email must work.
> o Does otrs have to be on the same machine as the mail server
> that handles its messages or, say
Hi there,
Is there a way for the customer to keep track of a ticket through email?
OTRS has 3 default e-mail notifications for customers: owner update, state
update, queue update, besides that it has 5 events in which you can send
auto responses to customers: follow up, reject, remove, reply, new
I want to install a trouble ticket manager program here but have a few
questions I would appreciate some feedback:
o Is there a way for the customer to keep track of a ticket through email?
o Does otrs have to be on the same machine as the mail server that
handles its messages or, say, it can
