Hi Deiter,
Thanks for the reply. Unfortunately, not being super affluent in
Perl, a core hack is something that I hope to do as a last resort. I
guess I'll pass it along to the dev's and see what they think, and if
it's something worth requesting for future addition to OTRS. Right now,
it is
Tony schrieb:
> In the end, I want two times kept per ticket: billable, and
> non-billable.
Hi Toni,
I implemented this last year without causing unnecessary dublication of
data.
To get capability to have a correct distinction between billable and
non-billable service and capability to h
Hi all,
I may be going about this the wrong way, but I'm trying to add another
time field to my tickets, which act the same as the Accounted Time.
When adding an agent note or an agent creates a ticket there is the
field that says "Time Units (Work Units)" and it is blank, but time gets
added, a
