Hi Mobeen,
now i see that i just copied the Tag,
what i meant was OTRS_CUSTOMER_EMAIL[100]
but i see you understood anyway ;-))
afaik there is no possibiliti to define
standard-aattachments to an auto-answer. But its open-source, go ahead.
Li
[EMAIL PROTECTED] schrieb am 10.03.2006 09:38:
Thanks for the reply Volker, yes, there is that :)
Now to figure out how to include attachments in the email - if it's not
one thing it's another!
[EMAIL PROTECTED] wrote:
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one
writes mails with more than 100 lines
;-))
Li
maybe a workaround is OTRS_CUSTOMER_EMAIL[16]
and hope that no one writes mails with more than 100 lines
;-))
Li
[EMAIL PROTECTED] schrieb am 09.03.2006 23:03:24:
> Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box.
> I would like to include the full customer email in the
> en
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box.
I would like to include the full customer email in the
en:Agent::NewTicket notification. I see where the notification
references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list
archives, one suggestion I came across was to
