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Oleg Polovinkin schrieb:
> Nils Breunese (Lemonbit) wrote:
>> Oleg Polovinkin wrote:
>>
>>> Hmmm... Can't understand, why not look at user base, if email of
>>> sender is agent
>>> email?..
>> In our setup we have e-mail addresses that belong to both a
inkin" <[EMAIL PROTECTED]>
To:
Sent: Monday, October 22, 2007 12:05 PM
Subject: [otrs] Can users (agents) work with OTRS by email?
I want to give users of my OTRS (agents) to work partially with OTRS
without web
interface. Now I have:
1. Customer writes email to [EMAIL PROTECTED] This add
:49 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can users (agents) work with OTRS by email?
Oleg Polovinkin wrote:
> Nils Breunese (Lemonbit) wrote:
>> Oleg Polovinkin wrote:
>>
>>> Hmmm... Can't understand, why not look at user base,
Oleg Polovinkin wrote:
> Nils Breunese (Lemonbit) wrote:
>> Oleg Polovinkin wrote:
>>
>>> Hmmm... Can't understand, why not look at user base, if email of
>>> sender is agent
>>> email?..
>> In our setup we have e-mail addresses that belong to both agents and
>> 'customers'. Of course it is not imp
Oleg Polovinkin wrote:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a
Nils Breunese (Lemonbit) wrote:
> Oleg Polovinkin wrote:
>
>> Hmmm... Can't understand, why not look at user base, if email of
>> sender is agent
>> email?..
>
> In our setup we have e-mail addresses that belong to both agents and
> 'customers'. Of course it is not impossible to have a system wor
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a system work
like you are requesting, but currently O
Hmmm... Can't understand, why not look at user base, if email of sender is agent
email?..
Nils Breunese (Lemonbit) wrote:
> I don't believe that is currently possible. Also you wouldn't be able to
> set pending reminders, close tickets, etc.
>
--
Sincerely yours,
Oleg Polovinkin
Oleg Polovinkin wrote:
I want to give users of my OTRS (agents) to work partially with
OTRS without web
interface. Now I have:
1. Customer writes email to [EMAIL PROTECTED] This address is
used for OTRS,
so new ticket created and agents informed by email about that new
ticket,
including
I want to give users of my OTRS (agents) to work partially with OTRS without web
interface. Now I have:
1. Customer writes email to [EMAIL PROTECTED] This address is used for OTRS,
so new ticket created and agents informed by email about that new ticket,
including content of customer's message.
2
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