Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-24 Thread Torsten Thau
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Oleg Polovinkin schrieb: > Nils Breunese (Lemonbit) wrote: >> Oleg Polovinkin wrote: >> >>> Hmmm... Can't understand, why not look at user base, if email of >>> sender is agent >>> email?.. >> In our setup we have e-mail addresses that belong to both a

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-23 Thread Gabriele D'Andrea
inkin" <[EMAIL PROTECTED]> To: Sent: Monday, October 22, 2007 12:05 PM Subject: [otrs] Can users (agents) work with OTRS by email? I want to give users of my OTRS (agents) to work partially with OTRS without web interface. Now I have: 1. Customer writes email to [EMAIL PROTECTED] This add

RE: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Maurice James Ny
:49 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can users (agents) work with OTRS by email? Oleg Polovinkin wrote: > Nils Breunese (Lemonbit) wrote: >> Oleg Polovinkin wrote: >> >>> Hmmm... Can't understand, why not look at user base,

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Steven Carr
Oleg Polovinkin wrote: > Nils Breunese (Lemonbit) wrote: >> Oleg Polovinkin wrote: >> >>> Hmmm... Can't understand, why not look at user base, if email of >>> sender is agent >>> email?.. >> In our setup we have e-mail addresses that belong to both agents and >> 'customers'. Of course it is not imp

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Nils Breunese (Lemonbit)
Oleg Polovinkin wrote: Nils Breunese (Lemonbit) wrote: Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Oleg Polovinkin
Nils Breunese (Lemonbit) wrote: > Oleg Polovinkin wrote: > >> Hmmm... Can't understand, why not look at user base, if email of >> sender is agent >> email?.. > > In our setup we have e-mail addresses that belong to both agents and > 'customers'. Of course it is not impossible to have a system wor

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Nils Breunese (Lemonbit)
Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently O

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Oleg Polovinkin
Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. Nils Breunese (Lemonbit) wrote: > I don't believe that is currently possible. Also you wouldn't be able to > set pending reminders, close tickets, etc. > -- Sincerely yours, Oleg Polovinkin

Re: [otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Nils Breunese (Lemonbit)
Oleg Polovinkin wrote: I want to give users of my OTRS (agents) to work partially with OTRS without web interface. Now I have: 1. Customer writes email to [EMAIL PROTECTED] This address is used for OTRS, so new ticket created and agents informed by email about that new ticket, including

[otrs] Can users (agents) work with OTRS by email?

2007-10-22 Thread Oleg Polovinkin
I want to give users of my OTRS (agents) to work partially with OTRS without web interface. Now I have: 1. Customer writes email to [EMAIL PROTECTED] This address is used for OTRS, so new ticket created and agents informed by email about that new ticket, including content of customer's message. 2