bout OTRS.
Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS
Hi,
On 28.05.2010, at 12:36, Alejandra Piedra wrote:
Just one last question, to see if it works if not I'll just have to find
another software for this particular feature.
Is there a way to add a folder in the path
Hi,
On 28.05.2010, at 12:36, Alejandra Piedra wrote:
> Just one last question, to see if it works if not I’ll just have to find
> another software for this particular feature.
> Is there a way to add a folder in the path that is created for every article.
> For example:
> Now the layout is some
e Mayo de 2010 07:14 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS
On 27.05.2010, at 07:19, Alejandra Piedra wrote:
Is it possible to get all attachments related to a certain ticket together?
Not with OTRS in the current stat
>
> alejandra.pie...@iica.int
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> *De:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *En nombre de *Nils
> Leideck - ITSM
> *Enviado el:* Jueves, 27 de Mayo de 2010 07:14 p.m.
>
> *Para:* User questions and discussions about OTRS.
> *Asunto
articles are all the rest of the thing other than the first mail that opened
the ticket. Let me say, interna note, external note and so on. I'm wrong
(but either the first mail btw is an article).
Try to see with a sql article table for an example and look at this url that
is a ticket build with a
s-boun...@otrs.org] En nombre de Nils
Leideck - ITSM
Enviado el: Jueves, 27 de Mayo de 2010 07:14 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS
On 27.05.2010, at 07:19, Alejandra Piedra wrote:
Is it possible to get all attac
On 27.05.2010, at 07:19, Alejandra Piedra wrote:
> Is it possible to get all attachments related to a certain ticket together?
Not with OTRS in the current state.
> How can I track down every attachment if is not related or has any ID of the
> ticket?
You can’t, as attachments do belong to ar
...@iica.int<mailto:alejandra.pie...@iica.int>
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils
Leideck - ITSM
Enviado el: Miércoles, 26 de Mayo de 2010 07:16 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Changing directory lay
Hi,
On 26.05.2010, at 08:12, Alejandra Piedra wrote:
> I’m kind of confused with the structure of folders that this feature has.
> For example, if I attach a file in a ticket, it creates the following
> folders:
> · Year
> o Month
> § Day
> · Folder#
> I would assume that the
Hi All!
I'm kind of confused with the structure of folders that this feature has.
For example, if I attach a file in a ticket, it creates the following folders:
· Year
o Month
§ Day
· Folder#
I would assume that the Folder# would be the ticket number so it's easy to
track
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