Re: [otrs] Changing directory layout in ArticleStorageFS

2010-06-01 Thread Alejandra Piedra
bout OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS Hi, On 28.05.2010, at 12:36, Alejandra Piedra wrote: Just one last question, to see if it works if not I'll just have to find another software for this particular feature. Is there a way to add a folder in the path

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-28 Thread Nils Leideck - ITSM
Hi, On 28.05.2010, at 12:36, Alejandra Piedra wrote: > Just one last question, to see if it works if not I’ll just have to find > another software for this particular feature. > Is there a way to add a folder in the path that is created for every article. > For example: > Now the layout is some

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-28 Thread Alejandra Piedra
e Mayo de 2010 07:14 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS On 27.05.2010, at 07:19, Alejandra Piedra wrote: Is it possible to get all attachments related to a certain ticket together? Not with OTRS in the current stat

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-28 Thread Leonardo Certuche
> > alejandra.pie...@iica.int > > > > > > > > *De:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *En nombre de *Nils > Leideck - ITSM > *Enviado el:* Jueves, 27 de Mayo de 2010 07:14 p.m. > > *Para:* User questions and discussions about OTRS. > *Asunto

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-28 Thread Marco Vannini
articles are all the rest of the thing other than the first mail that opened the ticket. Let me say, interna note, external note and so on. I'm wrong (but either the first mail btw is an article). Try to see with a sql article table for an example and look at this url that is a ticket build with a

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-28 Thread Alejandra Piedra
s-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Jueves, 27 de Mayo de 2010 07:14 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS On 27.05.2010, at 07:19, Alejandra Piedra wrote: Is it possible to get all attac

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-27 Thread Nils Leideck - ITSM
On 27.05.2010, at 07:19, Alejandra Piedra wrote: > Is it possible to get all attachments related to a certain ticket together? Not with OTRS in the current state. > How can I track down every attachment if is not related or has any ID of the > ticket? You can’t, as attachments do belong to ar

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-27 Thread Alejandra Piedra
...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Miércoles, 26 de Mayo de 2010 07:16 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory lay

Re: [otrs] Changing directory layout in ArticleStorageFS

2010-05-26 Thread Nils Leideck - ITSM
Hi, On 26.05.2010, at 08:12, Alejandra Piedra wrote: > I’m kind of confused with the structure of folders that this feature has. > For example, if I attach a file in a ticket, it creates the following > folders: > · Year > o Month > § Day > · Folder# > I would assume that the

[otrs] Changing directory layout in ArticleStorageFS

2010-05-26 Thread Alejandra Piedra
Hi All! I'm kind of confused with the structure of folders that this feature has. For example, if I attach a file in a ticket, it creates the following folders: · Year o Month § Day · Folder# I would assume that the Folder# would be the ticket number so it's easy to track