Hi Mauricio,
What version of OTRS are you using? With 2.4.x, the s/m/l ticket view
is introduced. Using the icons on the far right side of the screen you
can switch between these views. I guess the S view would be just what
you're looking for.
Maybe one more reason to upgrade?
Regards,
--
Michiel
I have a bit of a problem. People here that are going to use otrs do
not like the way the ticket queues are shown: when you are working with
a ticket, the thread associated to it is shown just as a list of
subjects (they would like it to be a bit less terse). And when you
select the list of ti
